eesel AI for SMS vs Newo

eesel AI for SMS is a web-based agent that replies to customer text messages using connected business knowledge. Named sources include Zendesk, Freshdesk, Google Drive, Notion, Confluence, websites, and Shopify. Teams can set the agent’s tone, topics, and escalation rules through a conversation, then preview responses and address knowledge gaps before launch. The agent supports more than 80 languages and can detect the customer’s language to reply accordingly. It can identify missing knowledge, draft articles for uncovered topics, and surface recurring conversation themes. Teams can set handoff rules based on topic, confidence, or customer request, with escalation through email or a connected helpdesk. A dedicated SMS number is required, and the page says any number that can receive texts can be added. The free plan is free with 100 credits; SMS usage is $0.40, with no platform fee or monthly minimum. The maker says customer data is not used to train AI models and connections are encrypted.

Newo is a voice AI agent for business calls that can complete actions such as bookings and routing in existing systems. Its SMS agent uses the same agent and conversation history as the phone line, replies by text and can book the next step in a scheduler. Newo combines records across phone, text and email so conversations continue with prior context. Follow-up sequences can run across channels and stop when the customer replies. Each agent can use a knowledge base built from a business website and added materials. The integrations page lists 29 options, including Open Dental, Dentrix, Square, Housecall Pro, Calendly, GoHighLevel, WhatsApp and Instagram. Newo says it supports 15+ languages and can switch languages mid-conversation. Listed capabilities include AI responses, two-way SMS, workflow building and API access. Pay As You Go costs nothing with 50 units once per account. AI Receptionist costs $299 a month for 200 units monthly and one agent at one location.