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SPECIFICTION
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Newo

newo.ai

From $299/mo Free plan WebAPI
Visit newo.ai
Spec score 7.9 #15 of 32 in SMS Chatbot Software

What it is

Newo is a voice AI agent for business calls that can complete actions such as bookings and routing in existing systems. Its SMS agent uses the same agent and conversation history as the phone line, replies by text and can book the next step in a scheduler. Newo combines records across phone, text and email so conversations continue with prior context. Follow-up sequences can run across channels and stop when the customer replies. Each agent can use a knowledge base built from a business website and added materials. The integrations page lists 29 options, including Open Dental, Dentrix, Square, Housecall Pro, Calendly, GoHighLevel, WhatsApp and Instagram. Newo says it supports 15+ languages and can switch languages mid-conversation. Listed capabilities include AI responses, two-way SMS, workflow building and API access. Pay As You Go costs nothing with 50 units once per account. AI Receptionist costs $299 a month for 200 units monthly and one agent at one location.

Spec sheet

Product
Newo is a voice AI agent that handles business calls and can complete actions such as bookings and routing in the business’s existing systems.Read 8 Oct 2026 · newo.ai
Integrations
The integrations page lists 29 options, including Open Dental, Dentrix, Square, Housecall Pro, Calendly, GoHighLevel, WhatsApp, and Instagram.Read 8 Oct 2026 · newo.ai
Support
Newo says its SOC 2 report and detailed security documentation are shared under NDA on request during a demo or through an account contact.Read 8 Oct 2026 · newo.ai
Headquarters
2261 Market Street #5263, San Francisco, CA 94114, USARead 28 Sep 2026 · newo.ai
Best fit
Newo describes its target customers as small and medium businesses, including restaurants, dental practices, cleaning companies, home services, and fitness studios.Read 8 Oct 2026 · newo.ai
Cross-channel memory
Newo combines records across phone, text, and email so the conversation can continue with prior context.Read 8 Oct 2026 · newo.ai
Data protection
Newo says conversation data is encrypted with 256-bit keys and platform access is role-based, with authentication handled by Auth0.Read 8 Oct 2026 · newo.ai
Follow-up
Follow-up can run as a sequence across channels and stops when the customer replies.Read 8 Oct 2026 · newo.ai
Healthcare privacy
For protected health information, Newo says it acts as a Business Associate and signs a Business Associate Agreement before processing it.Read 8 Oct 2026 · newo.ai
Knowledge base
Each agent can use a knowledge base built from the business website and added materials when replying.Read 8 Oct 2026 · newo.ai
Languages
Newo says it supports 15+ languages and can switch languages mid-conversation.Read 8 Oct 2026 · newo.ai
Plan limits
The Pay As You Go plan includes 50 units once per account, and those units do not expire; unused recurring units do not roll over.Read 8 Oct 2026 · newo.ai
Security certifications
Newo says it is ISO/IEC 27001:2022 certified and has a SOC 2 Type 1 report with an unqualified opinion from A-Lign.Read 8 Oct 2026 · newo.ai
SMS
The SMS agent replies using the same agent and conversation history as the phone line, and can book the next step in a scheduler.Read 8 Oct 2026 · newo.ai

Plans and prices

Pay As You Go Free Monthly billing 50 free units, once per account · Additional units $1.75 each · No payment method to start Read 8 Oct 2026 · newo.ai
AI Receptionist $299 a month Monthly billing 200 units / month · Additional units $1.50 each · One agent at one location Read 8 Oct 2026 · newo.ai
Enterprise Priced on request Monthly billing Custom configuration · Custom additional units · White-label, Director Mode, custom reporting Read 8 Oct 2026 · newo.ai

Every Newo plan and price →

Strong points and limits

Strong points

  • Shared context across phone, text and email
  • Cross-channel follow-up stops on reply
  • 29 integrations listed
  • 15+ languages supported
  • ISO and SOC 2 security claims

Limits

  • AI Receptionist costs $299 a month
  • Recurring unused units do not roll over
  • Additional units cost extra

Who it suits

Newo targets small and medium businesses such as restaurants, dental practices, cleaning companies, home services and fitness studios. It suits teams wanting phone, SMS and email context in one agent.

Verdict

Newo combines voice and SMS agents with shared conversation context, workflows, integrations and multilingual support. Its free starting allocation is limited, while the listed receptionist plan begins at $299 a month.

Where Specifiction places it

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