eesel AI for SMS vs TextIt
eesel AI for SMS
eesel.ai
TextIt
textit.comSide by side
| Figure | eesel AI for SMS | TextIt |
|---|---|---|
| Price from | $299/mo | $25/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · SMS Chatbot Software | 8.9 (#4) | 7.3 (#25) |
| Channels | Eesel lists SMS, WhatsApp, Instagram, Facebook Messenger, live chat, email, helpdesks, Slack, Teams and browser extensions as deployment channels. | TextIt supports 20+ messaging channels, including SMS, WhatsApp, voice/IVR, Telegram, Messenger and Viber. |
| Human handoff | Teams can configure escalation by topic, confidence level, or customer request, with handoff through email or a connected helpdesk. | Tickets let flows escalate conversations to human agents with conversation history, contact fields and account context. |
| Purpose | The AI agent automatically replies to customer SMS messages using connected knowledge sources around the clock. | TextIt is a hosted communication solution for creating interactive SMS, voice and social-media workflows. |
Plans
eesel AI for SMS
- FreeFree
- FreeFree
- SMS usage pricing$0.40, paid once
- Teammate$299 a month
- EnterprisePriced on request
In their own words
eesel AI for SMS
eesel AI for SMS is a web-based agent that replies to customer text messages using connected business knowledge. Named sources include Zendesk, Freshdesk, Google Drive, Notion, Confluence, websites, and Shopify. Teams can set the agent’s tone, topics, and escalation rules through a conversation, then preview responses and address knowledge gaps before launch. The agent supports more than 80 languages and can detect the customer’s language to reply accordingly. It can identify missing knowledge, draft articles for uncovered topics, and surface recurring conversation themes. Teams can set handoff rules based on topic, confidence, or customer request, with escalation through email or a connected helpdesk. A dedicated SMS number is required, and the page says any number that can receive texts can be added. The free plan is free with 100 credits; SMS usage is $0.40, with no platform fee or monthly minimum. The maker says customer data is not used to train AI models and connections are encrypted.