efficy CRM vs Freshsales
efficy CRM
efficy.com
Freshsales
freshworks.comSide by side
| Figure | efficy CRM | Freshsales |
|---|---|---|
| Price from | €69/mo | $9/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 7 |
| Spec score · CRM Software | 8.6 (#49) | 9.5 (#1) |
| Spec score · Customer Relationship Management - Enterprise Software | 8.5 (#9) | 9.3 (#2) |
| AI features | Yes | Yes |
| Founded | 2005 | 2010 |
| Headquarters | Brussels, Belgium | San Mateo, California, United States |
| Integrations | Efficy offers native connectors, open APIs, and web services for email, ERP, marketing, telephony, and other business tools. | Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations. |
| Mobile app | Yes | Yes |
| Product | Efficy offers CRM tools for sales, marketing, customer service, and management. | Freshsales is an easy-to-use, AI-powered customer relationship management software solution built by Freshworks. |
| Visual sales pipeline | Yes | Yes |
| Security | Efficy says it encrypts stored data with AES-256, uses TLS 1.3 in transit, and performs regular penetration tests. | Freshworks’ Trust Center lists ISO/IEC 27001:2022, ISO/IEC 27701:2019, SOC 3, SOC 2 Type 2, and other compliance materials. |
| Support | Efficy describes a local single point of contact with its Product, Sales, Support, and Operations teams across Europe. | Freshsales support documentation includes integration guides for QuickBooks, Xero, Google contacts, SMS, Jira, Shopify, Microsoft Teams, WooCommerce, and Freshworks products. |
Plans
efficy CRM
- Sales€69 a month
- Customer Service€69 a month
- All-in-one€89 a month
- Custom & Intelligent€119 a month
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
In their own words
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.