Effigate vs Infodeck

Effigate brings agile project delivery, contract-governed helpdesk support and end-to-end billing into one platform. Project management covers epics, stories, tasks, sprint boards, poker planning, velocity tracking and workload views. Its helpdesk supports priority-based SLA timers, L1/L2/L3 service levels, breach alerts, escalation rules and client visibility controls. Billing supports Fixed Price, Hourly, Bucket-Based and Scope-Based contracts, with rate cards fixed at activation and automated invoicing. Integrations listed include GitHub, GitLab, Gitea, Slack, Microsoft Teams, email, S3, Google Drive and Dropbox. The platform provides a tenant-scoped REST API, MCP-ready workflows, signed outbound webhooks and AI connections for OpenAI, Gemini and Grok. Effigate states that it uses schema-per-tenant isolation, AES-256-GCM encryption at rest, TLS 1.2 or higher in transit and append-only audit logs. Desktop Timer builds are available for macOS, Windows and Linux; screenshot capture modes can be set to full, blurred, silent or disabled under tenant policy. The 7-day free trial includes full access and requires no credit card. Professional costs $79 a month, billed monthly, for up to 25 users. Enterprise has custom pricing and unlimited users.

Infodeck is a facility operations platform for teams coordinating maintenance, service, and governance across sites. Its shared operating record covers work orders, asset management, preventive maintenance, inventory, SLA tracking, contractor records, permits, approvals, attendance, and audit trails. Service tools include fault reporting, room and desk booking, visitor management, forms, and checklists. People can submit faults by QR code, chat bot, email, or web form and follow them through a public link without logging in. Configured sensor thresholds can open work orders, and the platform describes native LoRaWAN Network Server integration. Technicians and approvers can use iOS and Android apps with offline mode, photo upload, push notifications, and closure confirmation. Infodeck runs on the web and offers an API; self-hosting is considered case by case. It has no free tier, and trial access starts through a demo flow. Lite is $20 USD/user/mo, Basic is $40 USD/user/mo, and Pro is $65 USD/user/mo, billed annually as listed; Enterprise pricing is custom.