Effigate vs Xurrent Service Level Management
Effigate
effigate.comXurrent Service Level Management
xurrent.comSide by side
| Figure | Effigate | Xurrent Service Level Management |
|---|---|---|
| Price from | $79/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · Sla Management | 8.5 (#6) | 7.0 (#12) |
| Spec score · IT SLA Management Software | 8.5 (#18) | 7.0 (#41) |
| Founded | 2024 | 2010 |
| Integrations | The pricing page lists GitHub, GitLab, Gitea, Slack, Microsoft Teams, email, S3, Google Drive, and Dropbox integrations. | Xurrent offers GraphQL, REST, Bulk, Events, Mail and Webhooks APIs plus a Workato connector, SSO, JIT provisioning and SCIM provisioning. |
| Support | The pricing page lists email support among plan inclusions. | Xurrent advertises product support 24/7 and provides a developer support route through in-product requests or support email. |
Plans
Xurrent Service Level Management
- CorporatePriced on request
- EnterprisePriced on request
- MSP CorporatePriced on request
- MSP EnterprisePriced on request
- StarterPriced on request
In their own words
Effigate
Effigate brings agile project delivery, contract-governed helpdesk support and end-to-end billing into one platform. Project management covers epics, stories, tasks, sprint boards, poker planning, velocity tracking and workload views. Its helpdesk supports priority-based SLA timers, L1/L2/L3 service levels, breach alerts, escalation rules and client visibility controls. Billing supports Fixed Price, Hourly, Bucket-Based and Scope-Based contracts, with rate cards fixed at activation and automated invoicing. Integrations listed include GitHub, GitLab, Gitea, Slack, Microsoft Teams, email, S3, Google Drive and Dropbox. The platform provides a tenant-scoped REST API, MCP-ready workflows, signed outbound webhooks and AI connections for OpenAI, Gemini and Grok. Effigate states that it uses schema-per-tenant isolation, AES-256-GCM encryption at rest, TLS 1.2 or higher in transit and append-only audit logs. Desktop Timer builds are available for macOS, Windows and Linux; screenshot capture modes can be set to full, blurred, silent or disabled under tenant policy. The 7-day free trial includes full access and requires no credit card. Professional costs $79 a month, billed monthly, for up to 25 users. Enterprise has custom pricing and unlimited users.
Xurrent Service Level Management
Xurrent Service Level Management has no write-up on Specifiction yet; its figures are above.