eGain Knowledge Hub vs Mintlify
eGain Knowledge Hub
egain.com
Mintlify
mintlify.comSide by side
| Figure | eGain Knowledge Hub | Mintlify |
|---|---|---|
| Price from | $0.20/mo | $450/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Knowledge base software | 8.4 (#43) | 9.1 (#6) |
| Publishing audience | both | Mintlify says its collaborative editor is intended for engineers, product managers, customer support, marketing, and writers contributing to documentation. |
| Content analytics | Yes | Yes |
| Free plan | No | Yes |
| Integrations | eGain lists integrations including Salesforce, Microsoft Dynamics, SAP, ServiceNow, SharePoint, Adobe Experience Manager, Cisco, Avaya, Amazon Connect, Five9, and Genesys. | Listed integrations include Google Analytics, Google Tag Manager, Mixpanel, Twilio Segment, Heap, Amplitude, Fathom, HubSpot Breeze Intelligence, LogRocket, Pirsch, Plausible and PostHog. |
| SSO support | Yes | Yes |
| Support | The eGain site lists support contact information at [email protected] and +1 800-821-4358. | Support is offered by email and in-product chat, with a stated response target of two business days; a Slack agent is also available for connected workspaces. |
Plans
eGain Knowledge Hub
- Contact Center User$25 a month
- Enterprise User$12.50 a month
- Customer Self-Service$0.20 a month
In their own words
eGain Knowledge Hub
eGain Knowledge Hub has no write-up on Specifiction yet; its figures are above.
Mintlify
Mintlify is a documentation and knowledge platform built for developers and AI agents. Its GitHub App deploys documentation when repository changes are pushed, and its API playground can be generated from OpenAPI or AsyncAPI schemas. Mintlify also generates a search MCP server that lets AI clients such as Claude, Cursor, Goose, and ChatGPT search and retrieve site content. Documentation sites can embed Intercom or Front support widgets through the integrations field in docs.json. The collaborative editor is intended for contributors across engineering, product, customer support, marketing, and writing. Starter costs nothing and includes five editor seats, a custom domain, web editor, authentication, MCP server, and API playground. Pro costs $450 a month, billed monthly, and includes unlimited editor seats, 10,000 credits per month, and $0.01 per credit in overages. Mintlify Desktop is in beta for macOS, Windows, and Linux, with stated minimum operating-system requirements. Mintlify says sensitive organizational and user data is encrypted at rest with AES256-GCM and that it responds to support requests within two business days.