eGain Knowledge Hub vs Wikidot
eGain Knowledge Hub
egain.comWikidot
wikidot.comSide by side
| Figure | eGain Knowledge Hub | Wikidot |
|---|---|---|
| Price from | $0.20/mo | $4.16/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | Yes |
| Web | Yes | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 7 |
| Spec score · Knowledge base software | 8.4 (#43) | 8.9 (#11) |
| Free plan | No | Yes |
| Headquarters | Sunnyvale, California, United States | Toruń, Poland |
| Integrations | eGain lists integrations including Salesforce, Microsoft Dynamics, SAP, ServiceNow, SharePoint, Adobe Experience Manager, Cisco, Avaya, Amazon Connect, Five9, and Genesys. | Wikidot describes Gravatar integration for anonymous users and says sites can embed selected HTML code from social sites or import RSS feeds. |
| Security | eGain's security policy describes a security program based on NIST 800-53 and ISO 27001:2013, with annual independent third-party audits that include SOC 2 Type II. | Wikidot says sensitive pages use HTTPS with at least 128-bit SSL certificates and describes measures against unauthorized access. |
| Support | The eGain site lists support contact information at [email protected] and +1 800-821-4358. | First-line help is provided through the community FAQ, multilingual Handbook and forum, with email escalation. |
| Version history | Yes | Yes |
Plans
eGain Knowledge Hub
- Contact Center User$25 a month
- Enterprise User$12.50 a month
- Customer Self-Service$0.20 a month
Wikidot
- Free accountFree
- Community SiteFree
- Pro Lite account$49.90 a year
- Additional slots$59.90 a year
- Pro account$119.90 a year
- Pro+ account$239.90 a year
- Pro Plus account$239.90 a year
In their own words
eGain Knowledge Hub
eGain Knowledge Hub has no write-up on Specifiction yet; its figures are above.