eGain Knowledge Hub vs XWiki
eGain Knowledge Hub
egain.com
XWiki
xwiki.orgSide by side
| Figure | eGain Knowledge Hub | XWiki |
|---|---|---|
| Price from | $0.20/mo | Free |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 5 |
| Spec score · Knowledge base software | 8.4 (#43) | 8.8 (#12) |
| Publishing audience | both | both |
| Content analytics | Yes | Yes |
| Free plan | No | Yes |
| Integrations | eGain lists integrations including Salesforce, Microsoft Dynamics, SAP, ServiceNow, SharePoint, Adobe Experience Manager, Cisco, Avaya, Amazon Connect, Five9, and Genesys. | The maker lists Active Directory, Office 365, Google Apps, and OnlyOffice connectors, plus collaborative apps such as meetings, forums, calendar, and task manager. |
| Purpose | eGain Knowledge Hub is a contact center knowledge management platform that centralizes customer context, omnichannel content, search, guidance, and analytics. | XWiki is an open-source enterprise wiki and knowledge-management platform for collaboration, document management, and structured data organization. |
| SSO support | Yes | Yes |
| Support | The eGain site lists support contact information at [email protected] and +1 800-821-4358. | Community users receive forum-based help, while paid Pro offerings include professional technical support and support levels with SLA coverage. |
| Trial | eGain offers a free trial for a limited period; its pricing page also describes Innovation in 30 Days as a no-cost 30-day guided production pilot. | The maker says users can create a free XWiki Cloud demo instance with a 10-day trial, extendable two additional times. |
| Version history | Yes | Yes |
Plans
eGain Knowledge Hub
- Contact Center User$25 a month
- Enterprise User$12.50 a month
- Customer Self-Service$0.20 a month
XWiki
- CommunityFree
- BasicPriced on request
- BusinessPriced on request
- EnterprisePriced on request
- StarterPriced on request
In their own words
eGain Knowledge Hub
eGain Knowledge Hub has no write-up on Specifiction yet; its figures are above.
XWiki
XWiki is an open-source enterprise wiki and knowledge-management platform for collaboration, document management and structured data. It can be used for knowledge bases, collaborative intranets, public websites and business applications, with publishing for internal or external audiences. Editors can work in wiki syntax or a WYSIWYG interface, while version control allows earlier pages to be compared or restored. Page rights can govern viewing, editing and deletion at the page, child-page or whole-wiki level. More than 900 extensions include applications, macros, skins, plugins and themes. Listed connectors include Active Directory, Office 365, Google Apps and OnlyOffice; a RESTful API supports integration with other applications. XWiki is available as a self-hosted installation or through XWiki Cloud. Its Community edition is self-hosted and open source; cloud plans list capacities from 25 users to unlimited users. XWiki Cloud's 10-day demo trial can be extended twice. Cloud service is hosted in France on OVHcloud and includes backups, monitoring, antivirus scanning and security maintenance. If storage exceeds a plan allowance, wiki actions may be limited to viewing pages.