eGain SelfService+AI vs Zendesk Guide
eGain SelfService+AI
egain.com
Zendesk Guide
zendesk.comSide by side
| Figure | eGain SelfService+AI | Zendesk Guide |
|---|---|---|
| Price from | $20/mo | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 10 |
| Spec score · Customer Self-Service Software | 7.7 (#20) | 8.5 (#10) |
| Headquarters | Sunnyvale, California, United States | San Francisco, California, United States |
| What it does | Provides personalized answers via portals, widgets, and APIs. | Zendesk Guide provides customizable internal, IT, agent-only and customer-facing knowledge bases with self-service access. |
Plans
Zendesk Guide
- Suite Team$55 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPrice not published
- Support Team$19 a month
- Copilot add-on$50 a month
- Workforce Engagement Bundle add-on$50 a month
- Suite Team$55 a month
- Contact Center add-on$83 a month
- Suite Professional$115 a month
- Suite Enterprise + CopilotPriced on request
In their own words
eGain SelfService+AI
eGain SelfService+AI has no write-up on Specifiction yet; its figures are above.
Zendesk Guide
Zendesk Guide has no write-up on Specifiction yet; its figures are above.