eKomi vs GuestRevu
eKomi
ekomi.co.ukGuestRevu
guestrevu.comSide by side
| Figure | eKomi | GuestRevu |
|---|---|---|
| Price from | — | $34.99/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 0 | 4 |
| Spec score · Review Management Software | 7.2 (#147) | 9.2 (#6) |
| Data protection | eKomi Holding GmbH identifies itself as responsible for personal data processing unless acting as a processor for the service. | GuestRevu says it uses encryption in transit and at rest, strict access controls, secure infrastructure and monitoring, and internal security procedures. |
| Founded | 2008 | 2012 |
| Google integration | The site says eKomi reviews can integrate with Google product listings and refers to Google AdWords and Google Shopping ratings. | Google authorization allows reviews to be collected faster and answered from inside GuestRevu. |
| Headquarters | Berlin, Germany | LinkedIn lists the headquarters in London at Office 7, 35–37 Ludgate Hill, London EC4M 7JN. |
| Integrations | The platform is described as compatible with customised or standard e-commerce, e-marketing, and CRM solutions. | GuestRevu advertises both two-way integrations and one-way data feeds with partnered hospitality technology providers. |
| Support | The login page directs users needing help to [email protected]. | The support team can be contacted by phone, email, or online chat. |
Plans
In their own words
GuestRevu
GuestRevu provides guest feedback and online reputation management for hospitality businesses. Its web service offers customizable surveys before, during, and after a stay, with responses collected through email, QR codes, in-room tablets, or live links. The reputation product gathers reviews from more than 40 sites, including Booking.com, Tripadvisor, Google, and Expedia, in one location. AI can draft review replies for users to approve or edit, and summarize large volumes of feedback into themes and insights. GuestRevu describes one-way and two-way partner integrations for data sharing and automation; examples include Cloudbeds, Guestline Rezlynx, Mews, and StayNTouch. Its Tripadvisor integration lets guests publish reviews from a survey without logging in or being a member. Support is available by phone, email, or online chat. GuestRevu says it protects data with encryption, access controls, secure infrastructure and monitoring, and internal procedures. Its privacy policy says it primarily hosts on AWS, with its main production environment in the UK and selected supporting workloads in South Africa. The service has a free plan; CORE is $34.99 a month, billed per property.