eKomi

Spec sheet

Product

eKomi provides a fully managed SaaS service for gathering customer and product reviews.Read 13 Oct 2026 · ekomi.co.uk

Audience

eKomi describes its solution as serving online businesses and says more than 14,000 companies use it.Read 12 Oct 2026 · ekomi.co.uk

Integrations

The platform is described as compatible with customised or standard e-commerce, e-marketing, and CRM solutions.Read 12 Oct 2026 · ekomi.co.uk

Support

The login page directs users needing help to [email protected].Read 13 Oct 2026 · ekomi.co.uk

Headquarters

Berlin, GermanyRead 28 Sep 2026 · ekomi.co.uk

Founded

2008Read 28 Sep 2026 · ekomi.co.uk

Analytics

Customers can track performance using real-time statistics in the customer area.Read 12 Oct 2026 · ekomi.co.uk

Channels

eKomi Flex supports feedback collection through email, SMS, and phone.Read 12 Oct 2026 · ekomi.co.uk

Company and headquarters

eKomi says it was founded in summer 2008 and is headquartered in Berlin, Germany and Los Angeles, California.Read 13 Oct 2026 · ekomi.co.uk

Customer dialogue

The service supports private dialogue between a company and a reviewer about a review.Read 13 Oct 2026 · ekomi.co.uk

Data protection

eKomi Holding GmbH identifies itself as responsible for personal data processing unless acting as a processor for the service.Read 12 Oct 2026 · ekomi.co.uk

Dispute handling

The site describes private customer dialogue as a way for businesses to address review disputes.Read 12 Oct 2026 · ekomi.co.uk

Flexible feedback channels

eKomi Flex supports multiple touchpoints including email, SMS, and phone, plus reporting and workflow rules.Read 13 Oct 2026 · ekomi.co.uk

Google

eKomi says its reviews can be integrated into Google product listings, Shopping, and AdWords seller ratings.Read 12 Oct 2026 · ekomi.co.uk

Google integration

The site says eKomi reviews can integrate with Google product listings and refers to Google AdWords and Google Shopping ratings.Read 13 Oct 2026 · ekomi.co.uk

Integration options

eKomi says its platform can be implemented with customised or standard e-commerce, e-marketing, and CRM solutions.Read 13 Oct 2026 · ekomi.co.uk

Languages

eKomi says it supports more than 26 languages.Read 13 Oct 2026 · ekomi.co.uk

Notable limit

The eKomi KV platform is described as a seller-ratings-only solution for the Dutch market.Read 13 Oct 2026 · ekomi.co.uk

Plans

The login page describes eKomi Standard for seller ratings and product reviews, eKomi Flex for configurable feedback workflows and multiple channels, and eKomi KV for seller ratings in the Dutch market.Read 12 Oct 2026 · ekomi.co.uk

Pricing

The UK homepage invites businesses to request a price; it does not state a listed price.Read 12 Oct 2026 · ekomi.co.uk

Product reviews

Product reviews can be displayed directly on product pages.Read 13 Oct 2026 · ekomi.co.uk

Request channels

multichannelRead 22 Sep 2026 · ekomi.co.uk

Review display

Customer reviews can appear on a website widget with an overall score and aggregate star rating, while product reviews can appear on product pages.Read 12 Oct 2026 · ekomi.co.uk

Review moderation

eKomi says its feedback management team personally screens every collected review around the clock.Read 13 Oct 2026 · ekomi.co.uk

Review process

After a customer transaction, eKomi sends review requests, and its feedback team reviews and publishes submitted reviews.Read 13 Oct 2026 · ekomi.co.uk

Review sources

GoogleRead 22 Sep 2026 · ekomi.co.uk

Review widgets

Customer reviews can be shown on a website in a widget with the overall score and aggregate star rating.Read 13 Oct 2026 · ekomi.co.uk

Security and compliance

The site describes its SaaS solutions as legally compliant and says they are legally stress-tested and secure.Read 13 Oct 2026 · ekomi.co.uk

Service availability

Its terms state that the rating system is provided seven days a week with 99% annual average availability, excluding specified downtime.Read 12 Oct 2026 · ekomi.co.uk

Social recommendations

eKomi says its social recommendation feature distributes reviews across social networks.Read 12 Oct 2026 · ekomi.co.uk

Where Specifiction places it

• Review Management Software#147 of 1647.2