eKomi vs Superchat
eKomi
ekomi.co.ukSuperchat
superchat.comSide by side
| Figure | eKomi | Superchat |
|---|---|---|
| Price from | — | €89/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 0 | 6 |
| Spec score · Review Management Software | 7.2 (#147) | 9.3 (#2) |
| Data protection | eKomi Holding GmbH identifies itself as responsible for personal data processing unless acting as a processor for the service. | Superchat says customer data is stored encrypted on servers in the EU, with hosting in Frankfurt, and is not used to train AI models. |
| Founded | 2008 | 2020 |
| Headquarters | Berlin, Germany | Berlin, Germany |
| Integrations | The platform is described as compatible with customised or standard e-commerce, e-marketing, and CRM solutions. | Official pages advertise more than 30 integrations, including HubSpot and Shopify, with Zapier and Make options. |
| Request channels | multichannel | multichannel |
| Review sources | Google,ProvenExpert,Trustpilot,and custom links | |
| Support | The login page directs users needing help to [email protected]. | Support chat is offered Monday through Friday from 09:00 to 18:00 CEST, with email support also available. |
Plans
Superchat
- FreeFree
- Basic€89 a month
- Professional€149 a month
- Advanced€299 a month
- FreeFree
- CustomPrice not published
In their own words
Superchat
Superchat combines reputation management with a multichannel customer inbox. It brings reviews from Google, ProvenExpert, Trustpilot and custom links into one place, lets users send invitations through customers’ preferred channels, and provides review links and reminder templates. Monitoring alerts are included. The inbox covers WhatsApp, Instagram, Facebook Messenger, Telegram, live chat, email and SMS. Integrations are available through direct connections, Zapier, Make and the Superchat API from the Advanced plan onward. Professional includes one AI agent and automations; Advanced includes three AI agents. Superchat offers web, Android, iOS, macOS and Windows access, with mobile apps supporting replies and push notifications. The Free plan is free with one WhatsApp number, one employee access and 30 active contacts. Paid plans start at €89 a month, billed monthly, with a stated 12-month minimum contract.