ElevatorZip vs Serfy
ElevatorZip
elevatorzip.com
Serfy
serfy.ioSide by side
| Figure | ElevatorZip | Serfy |
|---|---|---|
| Price from | $6.92/mo | €25/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 3 | 2 |
| Spec score · Elevator Service Software | 8.6 (#3) | 7.9 (#11) |
| Headquarters | Cleveland | Vilnius, Lithuania |
| Intended users | ElevatorZip is built specifically for elevator contractors and elevator companies. | The maker describes Serfy as serving specialist service contractors and enterprise facility management organizations, including commercial property, HVAC, electrical, plumbing, and refrigeration teams. |
| Security | ElevatorZip says it runs on AWS, uses automated code and vulnerability testing including OWASP Top 10, and encrypts data at rest with AWS RDS AES-256. | The maker describes SAML 2.0 single sign-on, TOTP two-factor authentication, role-based access control, and an immutable compliance audit trail. |
| Support | The contact page says submitted messages receive a response within one business day and lists phone, text, and email contact options. | The Professional plan includes priority support, and the pricing page says Serfy will respond to demo inquiries within 24 hours. |
Plans
In their own words
ElevatorZip
ElevatorZip is software built for elevator contractors and elevator companies, connecting field information with estimating, proposals, and customer records. Mechanics can search more than 10 million parts by name, number, or camera scan. Guided surveys collect supplier questions on site so the office can request a quote without a second visit. Parts, photos, specifications, and building details can be assembled into supplier emails. Field photos also populate surveys, estimates, proposals, and equipment records. The app generates estimates and branded, editable proposals for e-signature. Zip CRM tracks deal flow, pipeline, sales, buildings, elevators, contracts, and jobs. Listed capabilities include an elevator asset register, inspection workflows, service dispatch, a technician mobile app, and service contract management. ElevatorZip runs on Android, iOS, and the web, integrates with most CRMs, and populates Google Sheets or Microsoft Excel estimate spreadsheets. Zip Repair costs $83 a year, billed at $83 per user per month annually.
Serfy
Serfy is a field service management platform for commercial service teams, covering work from quotes and requests through dispatch and billing. Work orders can move through scheduling, inspection, approval, and client sign-off. Its assignment engine ranks technicians using skills, certifications, GPS proximity, workload, and van parts inventory. Native iOS and Android apps support offline work and sync when connectivity returns. Asset tools include site and equipment hierarchies, preventive maintenance schedules, reliability analytics, and warranty tracking. Clients can submit requests, track technician arrival, view service histories, and approve quotes through a self-service portal; subcontractors receive controlled task access. Completed work orders can generate invoices, with card and ACH payments through Stripe. Serfy lists two-way synchronization with QuickBooks Online, NetSuite, and Sage Intacct, plus REST endpoints and outgoing webhooks. Other features include no-code workflows, an AI operations copilot, and OCR for turning incoming emails and PDF forms into work orders. Professional costs €25.00 per month, supports up to 25 users, and includes priority support. Serfy is headquartered in Vilnius, Lithuania, and describes itself as ISO 27001 certified.