Eleveo Call Recording vs Liquid Voice Compliance Recording
Eleveo Call Recording
eleveo.comLiquid Voice Compliance Recording
liquidvoice.comSide by side
| Figure | Eleveo Call Recording | Liquid Voice Compliance Recording |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Call Recording Software | 7.2 (#14) | 7.4 (#12) |
| Deployment | Eleveo says it offers on-premises, hybrid, and cloud deployment; its pricing page lists subscription pricing for on-prem or hybrid and SaaS pricing. | The platform supports public cloud, private cloud, hybrid, and fully on-premises deployments. |
| Founded | 1999 | 2004 |
| Headquarters | Prague, Czech Republic | Leeds, England |
| Integrations | Eleveo lists Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams among its integrations. | Listed sources include traditional PBXs, analogue and digital telephony, radio systems, trading turrets, CCaaS and UCaaS platforms via API, Microsoft Teams, and existing recording systems. |
| Intended users | Eleveo describes the product for contact center leadership focused on compliance, agent performance, training, and customer experience. | The compliance solution is described for regulated organisations and compliance and risk teams managing communications across complex estates. |
| Purpose | Eleveo Call Recording captures, archives, and retrieves calls and screens to support contact center quality management, reviews, and audits. | Liquid Voice for Compliance provides a single system of record for regulated voice and communications compliance. |
| Support | Eleveo lists regional support phone numbers and support email addresses for EMEA and the Americas. | Existing customers can raise technical support requests through the support page or contact the team by email or phone. |
Plans
Liquid Voice Compliance Recording
- Liquid Voice for CompliancePriced on request
In their own words
Eleveo Call Recording
Eleveo Call Recording captures, archives, and retrieves contact-center interactions and agent screens for quality management, coaching, and audits. It records audio and video calls, emails, chats, text messages, and screen activity. Managers and trainers can review recordings with agents, supported by call transcription and a searchable archive. Auto Pause and Resume stops audio and screen recording when specified applications or websites are being used. Media lifecycle controls support anonymizing, extracting, and deleting personal data for GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA requirements. Integrations include Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams. Deployment can be on-premises, hybrid, or cloud. Eleveo says support and professional services are included in licensing costs, while Microsoft licensing is not required. Pricing is tailored to each contact center and provided on request.
Liquid Voice Compliance Recording
Liquid Voice Compliance Recording has no write-up on Specifiction yet; its figures are above.