Eleveo Call Recording vs NICE NTR-X
Eleveo Call Recording
eleveo.comNICE NTR-X
niceactimize.comSide by side
| Figure | Eleveo Call Recording | NICE NTR-X |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 2 |
| Spec score · Call Recording Software | 7.2 (#14) | 7.9 (#9) |
| Deployment | Eleveo says it offers on-premises, hybrid, and cloud deployment; its pricing page lists subscription pricing for on-prem or hybrid and SaaS pricing. | NICE describes NTR-X as cloud-ready; a NICE Actimize announcement states it can be deployed as a cloud or on-premise solution. |
| Integrations | Eleveo lists Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams among its integrations. | NICE states that NTR-X captures Microsoft Teams, Zoom, IPC Unigy, Cisco and Cloud9 communications. |
| Intended users | Eleveo describes the product for contact center leadership focused on compliance, agent performance, training, and customer experience. | NICE presents NTR-X for financial institutions that need to monitor and manage regulated employee communications and meet global compliance requirements. |
| Purpose | Eleveo Call Recording captures, archives, and retrieves calls and screens to support contact center quality management, reviews, and audits. | NTR-X is an omnichannel compliance recording and assurance solution for capturing and managing regulated employee communications. |
Plans
NICE NTR-X
- NICE Compliance Recording (NTR-X)Priced on request
- NTR-XPriced on request
In their own words
Eleveo Call Recording
Eleveo Call Recording captures, archives, and retrieves contact-center interactions and agent screens for quality management, coaching, and audits. It records audio and video calls, emails, chats, text messages, and screen activity. Managers and trainers can review recordings with agents, supported by call transcription and a searchable archive. Auto Pause and Resume stops audio and screen recording when specified applications or websites are being used. Media lifecycle controls support anonymizing, extracting, and deleting personal data for GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA requirements. Integrations include Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams. Deployment can be on-premises, hybrid, or cloud. Eleveo says support and professional services are included in licensing costs, while Microsoft licensing is not required. Pricing is tailored to each contact center and provided on request.
NICE NTR-X
NICE NTR-X has no write-up on Specifiction yet; its figures are above.