Eleveo Call Recording vs Numonix IXCloud
Eleveo Call Recording
eleveo.com
Numonix IXCloud
numonix.ioSide by side
| Figure | Eleveo Call Recording | Numonix IXCloud |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 1 | 3 |
| Spec score · Call Recording Software | 7.2 (#14) | 8.0 (#7) |
| Deployment | Eleveo says it offers on-premises, hybrid, and cloud deployment; its pricing page lists subscription pricing for on-prem or hybrid and SaaS pricing. | The Azure SaaS platform is fully managed and requires no physical or virtual servers for deployment or maintenance. |
| Founded | 1999 | 2013 |
| Headquarters | Prague, Czech Republic | Boca Raton, Florida, United States |
| Integrations | Eleveo lists Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams among its integrations. | Officially listed integrations include Microsoft Teams, Cisco Webex, Zoom, Avaya and SIPREC, with other platforms supported. |
| Purpose | Eleveo Call Recording captures, archives, and retrieves calls and screens to support contact center quality management, reviews, and audits. | IXCloud is a cloud-based central repository for call recordings and interactions across communication platforms. |
| Support | Eleveo lists regional support phone numbers and support email addresses for EMEA and the Americas. | SaaS support is included in the fees under the ordering document, and customers can submit and track support tickets through Numonix’s support portal. |
Plans
Numonix IXCloud
- BusinessPrice not published
- EnterprisePrice not published
- HybridPrice not published
In their own words
Eleveo Call Recording
Eleveo Call Recording captures, archives, and retrieves contact-center interactions and agent screens for quality management, coaching, and audits. It records audio and video calls, emails, chats, text messages, and screen activity. Managers and trainers can review recordings with agents, supported by call transcription and a searchable archive. Auto Pause and Resume stops audio and screen recording when specified applications or websites are being used. Media lifecycle controls support anonymizing, extracting, and deleting personal data for GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA requirements. Integrations include Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams. Deployment can be on-premises, hybrid, or cloud. Eleveo says support and professional services are included in licensing costs, while Microsoft licensing is not required. Pricing is tailored to each contact center and provided on request.
Numonix IXCloud
Numonix IXCloud stores call recordings and interactions from communication platforms in a managed Azure SaaS service. Deployment requires no physical or virtual servers for installation or maintenance. It can record audio, Microsoft Teams video, and VBSS screen sharing, including on-demand Teams recording with PCI muting. Rules can select recordings by call scenario, participant, keywords, and other criteria; listed integrations include Microsoft Teams, Avaya, and Cisco. Each tenant includes 1 TB of geo-redundant storage, with an option to keep encrypted recordings in a customer's Azure Blob storage account. Security features include role-based access, two-factor authentication, 256-bit AES encryption, and digital signatures. An optional analytics package adds transcription, on-demand AI summaries, sentiment analysis, and PII redaction; transcription capacity is sold in 100-hour increments. Numonix says IXCloud supports HIPAA and GDPR compliance, and states that its ISMS is ISO/IEC 27001-certified and it maintains a SOC 2 Type II attestation. The trial described in the subscription services agreement lasts 30 days unless extended in writing. Pricing is on request. For paying customers, the SLA targets at least 99.9% monthly availability, subject to conditions and exclusions.