Eleveo Call Recording vs Verint Interaction Recording
Eleveo Call Recording
eleveo.com
Verint Interaction Recording
verint.comSide by side
| Figure | Eleveo Call Recording | Verint Interaction Recording |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Call Recording Software | 7.2 (#14) | 7.7 (#10) |
| Deployment | Eleveo says it offers on-premises, hybrid, and cloud deployment; its pricing page lists subscription pricing for on-prem or hybrid and SaaS pricing. | Recording solutions are offered in fully cloud, hybrid, and fully on-premises configurations. |
| Headquarters | Prague, Czech Republic | Melville, New York, USA |
| Integrations | Eleveo lists Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams among its integrations. | The datasheet names Verint Quality Management, Workforce Management, Speech Analytics, Desktop and Process Analytics, and Identity Authentication and Fraud Detection as suite solutions it can work with. |
| Intended users | Eleveo describes the product for contact center leadership focused on compliance, agent performance, training, and customer experience. | Verint describes the solution for enterprises recording customer or employee interactions for regulatory compliance, liability protection, insight, and quality assurance. |
| Purpose | Eleveo Call Recording captures, archives, and retrieves calls and screens to support contact center quality management, reviews, and audits. | Verint Interaction Recording captures and archives interactions to help organizations meet compliance needs, reduce liability, and improve customer experience. |
Plans
Verint Interaction Recording
- Verint Interaction RecordingPriced on request
In their own words
Eleveo Call Recording
Eleveo Call Recording captures, archives, and retrieves contact-center interactions and agent screens for quality management, coaching, and audits. It records audio and video calls, emails, chats, text messages, and screen activity. Managers and trainers can review recordings with agents, supported by call transcription and a searchable archive. Auto Pause and Resume stops audio and screen recording when specified applications or websites are being used. Media lifecycle controls support anonymizing, extracting, and deleting personal data for GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA requirements. Integrations include Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams. Deployment can be on-premises, hybrid, or cloud. Eleveo says support and professional services are included in licensing costs, while Microsoft licensing is not required. Pricing is tailored to each contact center and provided on request.
Verint Interaction Recording
Verint Interaction Recording has no write-up on Specifiction yet; its figures are above.