Verint Interaction Recording

Spec sheet

What it does

Captures, stores, indexes, searches, and replays voice, screen, video, text, chat, email, social, messaging, and other customer interactions.Read 15 Oct 2026 · verint.com

Purpose

Verint Interaction Recording captures and archives interactions to help organizations meet compliance needs, reduce liability, and improve customer experience.Read 7 Oct 2026 · verint.com

Intended users

Verint describes the solution for enterprises recording customer or employee interactions for regulatory compliance, liability protection, insight, and quality assurance.Read 7 Oct 2026 · verint.com

Deployment

Recording solutions are offered in fully cloud, hybrid, and fully on-premises configurations.Read 15 Oct 2026 · verint.com

Integrations

The datasheet names Verint Quality Management, Workforce Management, Speech Analytics, Desktop and Process Analytics, and Identity Authentication and Fraud Detection as suite solutions it can work with.Read 7 Oct 2026 · verint.com

Headquarters

Melville, New York, USARead 28 Sep 2026 · verint.com

API version status

The documentation says Ingestion API v1 has been deprecated since HFR5 and is scheduled for removal in a later release.Read 15 Oct 2026 · wfoonlinelibrary-wfoonlinedev.azurewebsites.net

APIs and compatibility

The datasheet says the product works with most major telephony and unified communications environments and offers APIs to facilitate integration with proprietary systems.Read 7 Oct 2026 · verint.com

Archive management

Open capture consolidates recordings from multiple systems and third-party applications into one searchable environment.Read 15 Oct 2026 · verint.com

Capacity

The datasheet states that one server can support up to 4,000 recording channels.Read 15 Oct 2026 · verint.com

Channel coverage

The datasheet lists PBX, VoIP, chat, digital collaboration, email, mobile voice and SMS, trading turrets, and face-to-face interactions.Read 15 Oct 2026 · verint.com

Communications platforms

The product provides compliance recording for Microsoft Teams, Skype for Business, Cisco UC, and other communication technologies.Read 7 Oct 2026 · verint.com

Company headquarters and founding

LinkedIn lists Melville, New York as headquarters and 1994 as the founding year.Read 15 Oct 2026 · linkedin.com

Company legal name

The company is identified as Verint Systems Inc.Read 15 Oct 2026 · crunchbase.com

Company size

LinkedIn places Verint in the 5,001–10,000 employee range.Read 15 Oct 2026 · linkedin.com

Compliance controls

The product provides encryption, role-based access, configurable retention, legal hold, deletion, export, and pause-resume controls.Read 15 Oct 2026 · verint.com

Compliance standards

Verint says the solution can help organizations comply with PCI DSS, HIPAA, Dodd-Frank, GDPR, MiFID II, SEC 17a-4, SOX, and FSA requirements.Read 7 Oct 2026 · verint.com

Conversational analytics

Authorized users can ask plain-language questions about interaction data and receive real-time answers.Read 15 Oct 2026 · verint.com

Documentation depth

Online help includes installation, configuration, API, recorder administration, ingestion, and integration-adapter procedures.Read 15 Oct 2026 · wfo.f2.verintcloudservices.com

Encryption

The product offers a FIPS-compliant key management server supporting AES-256 end-to-end encryption for data being recorded, archived, or replayed.Read 7 Oct 2026 · verint.com

Installation requirement

Enterprise deployment requires physical setup of all required servers plus server names, ports, qualified domain names, and application aliases.Read 15 Oct 2026 · wfo.f2.verintcloudservices.com

Integration adapter

The Interaction Capture Control API adapter supports ingesting third-party email, web chat, and post-call audio and video engagements.Read 15 Oct 2026 · wfo.mon2.verintcloudservices.com

Interaction capture

The system captures, indexes, retrieves, stores, and archives voice, video, and text interactions across channels including PBX, VoIP, chat, email, mobile voice and SMS, trading turrets, and face-to-face conversations.Read 7 Oct 2026 · verint.com

Licence

The commercial agreement grants a limited, nonexclusive, nontransferable right to use on-premises components for internal business purposes and prohibits reverse engineering and derivative works.Read 15 Oct 2026 · verint.com

Limit: API documentation

A TrustRadius reviewer says the API does not fully support Quality Management features and that supported options are poorly documented.Read 15 Oct 2026 · trustradius.com

Limit: integrations and customization

TrustRadius reviewers report weak out-of-box integrations, rigid customization, limited screen-activity linkage, and shallow executive reporting.Read 15 Oct 2026 · trustradius.com

Limit: Smart Support maintenance

A Google Play reviewer says the app has seen little improvement and that warranty lookup was unavailable for about a year.Read 15 Oct 2026 · play.google.com

Limit: transcription accuracy

TrustRadius reports that reviewers frequently encounter missed words and context in transcriptions, including difficulties with accents and languages.Read 15 Oct 2026 · trustradius.com

Microsoft certification

The cloud recording solution is described as a Microsoft 365 certified app.Read 15 Oct 2026 · verint.com

Microsoft Teams

A Microsoft Marketplace listing says the Teams integration captures communications for regulated financial, healthcare, and government organizations.Read 15 Oct 2026 · marketplace.microsoft.com

Notable news

Thoma Bravo lists Verint’s acquisition completion on December 9, 2025 and the appointment of Dave Rhodes as CEO on February 24, 2026.Read 15 Oct 2026 · thomabravo.com

Omnichannel capture

The recorder can capture calls, agent screens, and digital conversations from ACDs or third-party sources.Read 15 Oct 2026 · verint.com

Open-source status

Recorder is proprietary software that contains separately licensed open-source components; those components are supplied as-is and may only be used with the Verint product under their stated terms.Read 15 Oct 2026 · verint.com

Owner and acquisition

Thoma Bravo states that it acquired Verint in 2025 and combined it with Calabrio in 2026.Read 15 Oct 2026 · thomabravo.com

Praise: interaction insight

CX Today highlights omnichannel playback, contextual capture, fast search, rapid sharing, speech-analysis integration, biometrics authentication, and speech analytics support.Read 15 Oct 2026 · cxtoday.com

Praise: operational value

CX Today says combining recording and speech processing helps organizations retrieve useful information faster while supporting compliance, cost reduction, and customer experience work.Read 15 Oct 2026 · cxtoday.com

Praise: reviewer efficiency

TrustRadius reviewers praise form editing, report generation, full-call monitoring, trend detection, integrated analytics, and time savings for quality analysts.Read 15 Oct 2026 · trustradius.com

Public ingestion API

The Multimedia Ingestion API accepts metadata by POST and audio, screen, or video content by subsequent upload requests.Read 15 Oct 2026 · wfoonlinelibrary-wfoonlinedev.azurewebsites.net

Rating on G2

4.4 out of 5 from 1,109 reviewsRead 15 Oct 2026 · g2.com

Rating on Google Play Smart Support

4.3 out of 5 from 23 reviewsRead 15 Oct 2026 · play.google.com

Rating on TrustRadius Automated Quality Management

7.6 out of 10 from 42 reviewsRead 15 Oct 2026 · trustradius.com

Regulations supported

Verint positions the controls for PCI-DSS, HIPAA, GDPR, Dodd-Frank, and MiFID II requirements.Read 15 Oct 2026 · verint.com

Screen and keystroke capture

Employee screens and keystrokes can be captured passively during interactions or as standalone back-office activity without programming or deep integration.Read 15 Oct 2026 · verint.com

Search and metadata

AI search, automatic metadata tagging, and business rules organize recordings for retrieval and analysis.Read 15 Oct 2026 · verint.com

Search and replay

The product datasheet says users can search and replay captured interactions and associated digital data across the enterprise.Read 7 Oct 2026 · verint.com

Security certifications

Verint lists PCI Level 1 Service Provider, SOC 2 mapped to HITRUST requirements, HIPAA HITECH, CMMC Level 1, and NIST 800-53 reporting for covered products and services.Read 15 Oct 2026 · verint.com

Security encryption

Verint states that recordings use AES-256 encryption both at rest and in transit.Read 15 Oct 2026 · verint.com

Storage and resilience

The datasheet describes standard Windows file storage, optional integration with large and cloud storage providers, and support for recording redundancy, clustered recording, and N+N recording.Read 7 Oct 2026 · verint.com

Suite integrations

Documented Verint integrations include Quality Management, Workforce Management, Speech Analytics, Desktop and Process Analytics, and Identity Authentication and Fraud Detection.Read 15 Oct 2026 · verint.com

Support services

Verint lists business advisory, implementation and enablement, and managed services as professional services for the product portfolio.Read 7 Oct 2026 · verint.com

Text API

Chat and email ingestion is handled through a separate Text Ingestion API documented in the Text Capture API Guide.Read 15 Oct 2026 · wfoonlinelibrary-wfoonlinedev.azurewebsites.net

Third-party integrations

Verint says the platform integrates with any CCaaS, CRM, or AI model and can ingest recordings from third-party applications.Read 15 Oct 2026 · verint.com

Plans and prices

Every Verint Interaction Recording plan and price →

Where Specifiction places it

• Call Recording Software#10 of 257.7
• Call Compliance Software#4 of 87.7