MiaRec vs Verint Interaction Recording
MiaRec
miarec.com
Verint Interaction Recording
verint.comSide by side
| Figure | MiaRec | Verint Interaction Recording |
|---|---|---|
| Price from | $25/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Call Recording Software | 9.0 (#3) | 7.7 (#10) |
| Spec score · Call Compliance Software | 9.0 (#2) | 7.7 (#4) |
| Company legal name | The company identifies itself as MiaRec, Inc. | The company is identified as Verint Systems Inc. |
| Company size | LinkedIn lists MiaRec as privately held with 11–50 employees and headquarters in Campbell, California. | LinkedIn places Verint in the 5,001–10,000 employee range. |
| Deployment | MiaRec is offered in cloud and on-premise deployments, with multi-tenant architecture available. | Recording solutions are offered in fully cloud, hybrid, and fully on-premises configurations. |
| Encryption | Audio encryption uses a per-file AES-256 key wrapped by a 2,048-bit RSA key pair, with private keys protected rather than stored in plaintext. | The product offers a FIPS-compliant key management server supporting AES-256 end-to-end encryption for data being recorded, archived, or replayed. |
| Headquarters | Silicon Valley | Melville, New York, USA |
| Integrations | Native integrations include Cisco Webex Calling, Cisco Webex Contact Center, Microsoft Teams, Five9, NICE CXone, RingCentral, and Twilio. | The datasheet names Verint Quality Management, Workforce Management, Speech Analytics, Desktop and Process Analytics, and Identity Authentication and Fraud Detection as suite solutions it can work with. |
| Notable news | MiaRec announced in February 2023 that its Webex Contact Center integration became available through Cisco Webex AppHub. | Thoma Bravo lists Verint’s acquisition completion on December 9, 2025 and the appointment of Dave Rhodes as CEO on February 24, 2026. |
| Rating on G2 | 5.0 out of 5 from 1 review | 4.4 out of 5 from 1,109 reviews |
| What it does | MiaRec captures customer conversations, transcribes them, and applies AI for summaries, sentiment, topics, customer-experience metrics, and automated quality scores. | Captures, stores, indexes, searches, and replays voice, screen, video, text, chat, email, social, messaging, and other customer interactions. |
Plans
Verint Interaction Recording
- Verint Interaction RecordingPriced on request
In their own words
MiaRec
MiaRec is an AI-native conversation intelligence platform for contact centers that turns customer interactions into business insights. Conversation Analytics transcribes and summarizes calls, then analyzes sentiment and other signals. Auto QA adds AI scoring, coaching insights and a quality workflow for each interaction. Relationship Management can update records, create follow-ups, and capture buying signals or service issues after calls. The platform derives CSAT, NPS and effort scores from conversation content rather than surveys. Teams can supply recordings by drag-and-drop upload or automated API integration. Native connections include Cisco Webex Calling and Contact Center, Microsoft Teams, Five9, Nice CXone, RingCentral and Twilio. Security controls include automatic data redaction, role-based access with audit logs, encryption, vulnerability monitoring and penetration testing. MiaRec says it follows SOC 2 security standards and is working toward certification. It offers cloud-hosted deployment and the facts also list web, API and self-hosted access. Listed plans require an annual contract and 25-user minimum; Essentials is $25.00 per month. A free trial is available.
Verint Interaction Recording
Verint Interaction Recording has no write-up on Specifiction yet; its figures are above.