Eleveo Workforce Management vs SureWFM
Eleveo Workforce Management
eleveo.comSureWFM
surewfm.comSide by side
| Figure | Eleveo Workforce Management | SureWFM |
|---|---|---|
| Price from | — | $599/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 1 | 3 |
| Spec score · Customer Service Workforce Management Software | 7.5 (#10) | 7.0 (#12) |
| Spec score · Contact Center Workforce Management Software | 7.5 (#19) | 7.0 (#25) |
| Deployment | Eleveo supports on-premises, hybrid, and cloud deployment methodologies. | SureWFM describes itself as web-based and says it has no on-premises installation. |
| Forecasting | The product provides multichannel forecasting and forecasting adjustments using historical data. | It creates interval-level volume and AHT forecasts from uploaded history and calculates staffing requirements with a forward/backward Erlang C engine. |
| Integrations | Eleveo lists integrations with Cisco, Genesys Pure Engage, Amazon Connect, Microsoft Teams, Unify OpenScape Xpert, and AudioCodes. | Custom integration/API work can connect SureWFM to phone systems, HR or timekeeping systems, and CRMs; standard connectors start at $800 per project. |
| Purpose | Eleveo WFM helps contact centers maintain the right number of agents with the right skills at the right time. | SureWFM is a workforce management platform for contact centers and BPOs covering forecasting, scheduling, agent self-service, and real-time intraday management. |
| Scheduling | Scheduling includes multi-skill and multi-channel scheduling, AI-powered auto scheduling, drag-and-drop editing, and remote or on-site agent scheduling. | Schedules can be automatically generated against a locked forecast, with live required-versus-scheduled coverage, edit guardrails, undo/redo, and locking. |
| Security | Eleveo reports regular security screening, internal-process audits, vulnerability scans, SOC2 assessment, AWS Foundational Security Best Practices, CIS Benchmark, OWASP ASVS Level 3, and OWASP Top 10 reviews. | SureWFM says row-level security isolates tenant data, automated tests check isolation on every database-layer change, and the platform is hosted in ap-southeast-1, Singapore. |
| Support | Eleveo provides regional support by phone and email, and its pricing page says support and professional services are included in the licensing cost. | Starter includes email support with a two-business-day response, Growth includes priority chat and email with a one-business-day response, and Partner includes same-business-day priority support. |
Plans
Eleveo Workforce Management
- Workforce Optimization SuitePriced on request
In their own words
Eleveo Workforce Management
Eleveo Workforce Management helps contact centers plan staffing around multichannel demand and agent skills. It uses historical data for forecasting and supports forecast adjustments. Scheduling includes multiple skills and channels, AI-powered automatic scheduling, drag-and-drop editing, and remote or on-site agents. Managers can track standard and real-time schedule adherence, with immediate notifications when an agent falls out of adherence. Agents can submit PTO requests, swap shifts, view schedules by day, week or month, and sync them through iCalendar. The application supports Chrome, Edge, Firefox and Safari, and deployment options include on-premises, hybrid and cloud. Listed integrations include Cisco, Genesys Pure Engage, Amazon Connect, Microsoft Teams, Unify OpenScape Xpert and AudioCodes. The Webex Contact Center integration transfers historical demand and agent performance data, and supports user synchronization and single sign-on. Forecasting requires historical data in Eleveo's CSV format at 15-minute intervals or an automatic importer; without it, forecasting is not fully functional. Pricing is on request, with support and professional services included in the licensing cost.