Eloquant vs Happ
Eloquant
eloquant.comHapp
happcons.comSide by side
| Figure | Eloquant | Happ |
|---|---|---|
| Price from | €55/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 8 | 2 |
| Spec score · Customer Experience Management Software | 7.8 (#10) | 8.0 (#7) |
| Channels | Advanced Contact Centre includes email, live chat, video, social media, post-interaction surveys, callbots and chatbots. | Happ lists web, mobile, email, SMS, QR codes, and in-app surveys as feedback collection channels. |
| Founded | 2001 | 2015 |
| Headquarters | Gières, France | London, United Kingdom |
| Integrations | Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors. | The pages reviewed do not name any third-party product integrations. |
| Privacy compliance | Eloquant describes European data protection and security standards, data protection expertise and annual internal and external audits. | Happ’s privacy policy says it processes personal data under the UK GDPR and the UK Data Protection Act 2018. |
| Purpose | The platform helps companies manage, orchestrate, measure and analyse human and automated conversations between employees and customers. | Happ provides experience management software and consulting to help organisations collect feedback, understand it, and act on it. |
| Support | The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources. | Happ describes its support as fast and attentive and says it takes a proactive approach to helping clients succeed. |
Plans
Eloquant
- Contact Centre Basic (Annual)€55 a month
- Contact Centre Basic (Monthly)€60 a month
- Voice of the Customer Basic (Annual)€600 a month
- Voice of the Customer Basic (Monthly)€640 a month
- Contact Centre Advanced (Annual)Priced on request
- Contact Centre Advanced (Monthly)Priced on request
- Voice of the Customer Advanced (Annual)Priced on request
- Voice of the Customer Advanced (Monthly)Priced on request
In their own words
Happ
Happ is experience management software and consulting for collecting feedback, interpreting it, and coordinating follow-up. Customizable surveys and smart triggers gather real-time responses through web, mobile, email, SMS, QR codes, and in-app surveys. AI-powered analytics, dashboards, and trend detection turn responses into insights. Teams can use automated workflows, real-time alerts, and collaboration tools to act on feedback. Reporting includes customizable dashboards, NPS tracking, and automated executive reports. Happ says it serves organisations of all sizes, works with more than 20 enterprise clients, captures more than 10 million feedback items annually, and processes 10 million transactions per year. The service supports Android, iOS, and web. Pricing is on request, with a personalised demo rather than a stated self-serve signup. Happ was founded in 2015 and is headquartered in London.