| Price from | €55/mo | €541.67/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 8 | 1 |
| Spec score · Customer Experience Management Software | 7.8 (#10) | 8.2 (#6) |
| Founded | 2001 | 1995 |
| Headquarters | Gières, France | Frankfurt, Germany |
| Integrations | Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors. | moveXM connects with CRM, ERP, eCommerce, marketing, and operational systems, and offers a REST API for custom applications. |
| Product | Eloquant provides an AI-based cloud Customer Experience platform with Contact Centre (CCaaS) and Voice of the Customer offerings. | moveXM is a customer experience management platform for collecting and managing customer feedback across customer journey touchpoints. |
| Purpose | The platform helps companies manage, orchestrate, measure and analyse human and automated conversations between employees and customers. | moveXM provides customer feedback and customer experience management software, backed by CX consulting. |
| Security | Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701 and describes business continuity, disaster recovery and vulnerability patching measures. | The maker states that Infinity is hosted in Germany and is GDPR-compliant and certified according to TISAX, ISO 27001, and ISO 9001:2015. |
| Support | The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources. | moveXM Next support includes help with setup and survey development, as well as a self-service portal for common questions. |
