Eloquant vs omniXM
Eloquant
eloquant.comomniXM
omnixm.comSide by side
| Figure | Eloquant | omniXM |
|---|---|---|
| Price from | €55/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 8 | 1 |
| Spec score · Customer Experience Management Software | 7.8 (#10) | 7.7 (#15) |
| Headquarters | Gières, France | omniXM says it is headquartered in Woodinville, Washington, with engineering and operations in Pune, India. |
| Integrations | Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors. | omniFlow lists Daxko and Traction Rec as live integrations, with MEWS, Toast, and Oracle OPERA also listed for relevant industries. |
| Intended customers | The company describes customers across sectors including banking, insurance, transport, retail, energy and public services. | The platform is presented for distributed operators in contract food services, workplace services, hotels, fitness and wellness, and restaurants. |
| Product | Eloquant provides an AI-based cloud Customer Experience platform with Contact Centre (CCaaS) and Voice of the Customer offerings. | omniXM describes itself as an AI-native experience management operating system for distributed operators. |
| Security | Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701 and describes business continuity, disaster recovery and vulnerability patching measures. | The privacy policy states that data is encrypted in transit and at rest, with role-based access controls and continuous monitoring and auditing. |
| Support | The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources. | The home page lists a Help Centre for documentation, guides, and support resources as coming soon. |
Plans
Eloquant
- Contact Centre Basic (Annual)€55 a month
- Contact Centre Basic (Monthly)€60 a month
- Voice of the Customer Basic (Annual)€600 a month
- Voice of the Customer Basic (Monthly)€640 a month
- Contact Centre Advanced (Annual)Priced on request
- Contact Centre Advanced (Monthly)Priced on request
- Voice of the Customer Advanced (Annual)Priced on request
- Voice of the Customer Advanced (Monthly)Priced on request
In their own words
omniXM
omniXM is an experience management platform for distributed operators in contract food services, workplace services, hotels, fitness and wellness, and restaurants. Its workflow covers listening to feedback, understanding signals, taking action, and showing the revenue impact of experience improvements. An orchestrator directs 12 specialized agents. omniFlow gathers feedback through personalized conversations, while omniPulse captures sentiment using kiosks, QR codes, and tap stations. Other tools detect problems, provide reporting, answer questions, assign action plans, support guest recovery, and analyze feedback by staff member and shift. omniValue links CSAT improvement with loyalty, spend per visit, renewal probability, and member lifetime value in ROI statements. The platform connects alongside existing systems and syncs data through an API; the maker says foundation agents can use existing data without deep integrations. It is available on Android and iOS, and pricing is on request, based on location count and agent tier. The privacy policy says customer or employee experience data is processed on clients’ behalf and not sold.