Eloquant vs UXPressia
Eloquant
eloquant.com
UXPressia
uxpressia.comSide by side
| Figure | Eloquant | UXPressia |
|---|---|---|
| Price from | €55/mo | $36/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 8 | 4 |
| Spec score · Customer Experience Management Software | 7.8 (#10) | 7.7 (#17) |
| Founded | 2001 | 2015 |
| Headquarters | Gières, France | Sacramento, California, United States |
| Integrations | Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors. | Business includes integrations with Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, and Azure DevOps; Enterprise adds Qualtrics and other custom integrations. |
| Product | Eloquant provides an AI-based cloud Customer Experience platform with Contact Centre (CCaaS) and Voice of the Customer offerings. | UXPressia describes itself as a customer experience mapping and management platform for centralizing customer journey maps, personas, service blueprints, and other CX assets. |
| Security | Eloquant states its integrated management system is certified to ISO 27001 and ISO 27701 and describes business continuity, disaster recovery and vulnerability patching measures. | UXPressia says it performs daily backups and regular vulnerability scans and security audits, and uses access logging, intrusion prevention, and a server-side firewall. |
| Support | The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources. | UXPressia offers email support and website live chat, with its support page saying email replies typically arrive within 24–48 hours on business days. |
Plans
Eloquant
- Contact Centre Basic (Annual)€55 a month
- Contact Centre Basic (Monthly)€60 a month
- Voice of the Customer Basic (Annual)€600 a month
- Voice of the Customer Basic (Monthly)€640 a month
- Contact Centre Advanced (Annual)Priced on request
- Contact Centre Advanced (Monthly)Priced on request
- Voice of the Customer Advanced (Annual)Priced on request
- Voice of the Customer Advanced (Monthly)Priced on request
In their own words
UXPressia
UXPressia is a web-based customer experience mapping and management platform for organizing journey maps, personas, service blueprints, and other CX assets. Its tools also cover impact mapping and CX Chunks. Teams can collaborate on journey maps and personas in real time or asynchronously, and templates are available for maps, blueprints, and personas. AI capabilities can generate journey maps and personas, import maps from images, enable chats with personas, and produce workspace insights. Maps and personas can be exported as PNG, PDF, CSV, or PPTX files, depending on plan. Business includes integrations with Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, and Azure DevOps; Enterprise adds Qualtrics and custom integrations. The free plan allows three journey maps, three personas, and three impact maps, with PNG export. Pro costs $36/user/mo and includes unlimited maps, personas, and impact maps, plus PDF and CSV export. UXPressia says it does not use customer data to train AI models, but does not offer dedicated AI instances for individual customers.