Adobe CX Enterprise Free plan 8.7 Visit 
UXPressia
uxpressia.com
What it is
UXPressia is a web-based customer experience mapping and management platform for organizing journey maps, personas, service blueprints, and other CX assets. Its tools also cover impact mapping and CX Chunks. Teams can collaborate on journey maps and personas in real time or asynchronously, and templates are available for maps, blueprints, and personas. AI capabilities can generate journey maps and personas, import maps from images, enable chats with personas, and produce workspace insights. Maps and personas can be exported as PNG, PDF, CSV, or PPTX files, depending on plan. Business includes integrations with Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, and Azure DevOps; Enterprise adds Qualtrics and custom integrations. The free plan allows three journey maps, three personas, and three impact maps, with PNG export. Pro costs $36/user/mo and includes unlimited maps, personas, and impact maps, plus PDF and CSV export. UXPressia says it does not use customer data to train AI models, but does not offer dedicated AI instances for individual customers.
Spec sheet
- Product
- UXPressia describes itself as a customer experience mapping and management platform for centralizing customer journey maps, personas, service blueprints, and other CX assets.Read 30 Sep 2026 · help.uxpressia.com
- Intended users
- UXPressia lists CX strategists, CX/UX designers and directors, digital consultants, business analysts, project managers, researchers, and HR professionals among its users.Read 30 Sep 2026 · help.uxpressia.com
- Integrations
- Business includes integrations with Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, and Azure DevOps; Enterprise adds Qualtrics and other custom integrations.Read 30 Sep 2026 · uxpressia.com
- Security
- UXPressia says it performs daily backups and regular vulnerability scans and security audits, and uses access logging, intrusion prevention, and a server-side firewall.Read 30 Sep 2026 · help.uxpressia.com
- Support
- UXPressia offers email support and website live chat, with its support page saying email replies typically arrive within 24–48 hours on business days.Read 30 Sep 2026 · help.uxpressia.com
- Headquarters
- Sacramento, California, United StatesRead 23 Sep 2026 · uxpressia.com
- Founded
- 2015Read 23 Sep 2026 · uxpressia.com
- Company
- UXPressia says it was established in 2015 and is headquartered in Sacramento, California, United States.Read 30 Sep 2026 · uxpressia.com
- AI
- Its AI capabilities include generating journey maps and personas, importing maps from images, chatting with personas, and producing workspace insights.Read 30 Sep 2026 · help.uxpressia.com
- AI data handling
- UXPressia says customer data is not used to train AI models and AI prompts and images are encrypted in transit using TLS.Read 30 Sep 2026 · help.uxpressia.com
- AI limitation
- UXPressia says it does not currently offer dedicated AI instances for individual customers.Read 30 Sep 2026 · help.uxpressia.com
- Collaboration
- UXPressia says teams can collaborate on journey maps and personas in real time and asynchronously.Read 30 Sep 2026 · uxpressia.com
- Core tools
- The platform provides customer journey mapping, persona creation, impact mapping, service blueprints, and CX Chunks.Read 30 Sep 2026 · uxpressia.com
- Exports
- Maps and personas can be exported in PNG, PDF, CSV, or PPTX formats, with plan availability varying.Read 30 Sep 2026 · uxpressia.com
- Templates
- The platform offers templates for customer journey maps, impact maps, service blueprints, and personas.Read 30 Sep 2026 · uxpressia.com
Plans and prices
Free Free Up to 15 tags · 3 customer journey maps, 3 personas, and 3 impact maps · Email sharing with 1 user · PNG export Read 30 Sep 2026 · uxpressia.com
Pro $36 a month per user Unlimited maps, personas, impact maps, and tags · PDF and CSV export · Live chat support Read 30 Sep 2026 · uxpressia.com
Business $95 a month per user Includes Pro features · Team library, reports, branding, PPTX export · Google Analytics, Google Sheets, Mixpanel, Slack, MS Teams, Jira, and Azure DevOps integrations Read 30 Sep 2026 · uxpressia.com
Enterprise Priced on request Includes Business features · SSO, MFA, provisioning · Separate workspaces · IP whitelisting · Custom integrations Read 30 Sep 2026 · uxpressia.com
Strong points and limits
Strong points
- Includes journey mapping, personas, and service blueprints.
- Supports real-time and asynchronous collaboration.
- AI can generate maps and personas.
- Business includes Google Analytics and project-tool integrations.
- Customer data is not used to train AI models.
Limits
- Free plan limits maps and personas to three each.
- Free plan provides PNG export only.
- Dedicated AI instances are not available.
- Export formats vary by plan.
Who it suits
UXPressia suits CX and UX practitioners, consultants, analysts, project managers, researchers, and HR professionals who work with customer experience assets. Teams can use it for collaborative mapping and persona work.
Verdict
UXPressia brings several CX mapping formats, collaboration, templates, and AI tools into one web platform. Check the free-plan limits and the plan-specific export and integration options against your workflow.
Where Specifiction places it
- Customer Experience Management Software#17 of 347.7
- Customer Journey Mapping Software#16 of 237.5
- User Experience Software#23 of 337.6
