Eloquant vs Wootric
Eloquant
eloquant.comWootric
wootric.comSide by side
| Figure | Eloquant | Wootric |
|---|---|---|
| Price from | €55/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 8 | 3 |
| Spec score · Customer Experience Management Software | 7.8 (#10) | 7.4 (#23) |
| Founded | 2001 | 2014 |
| Headquarters | Gières, France | Salt Lake City, Utah, United States |
| Integrations | Standard connectors include Salesforce, Microsoft Dynamics, Zendesk, HubSpot, ServiceNow and Trustpilot, and Eloquant also offers APIs and custom connectors. | The integration page describes connections with Salesforce, Intercom, ServiceNow, Segment, HubSpot, Gainsight, Zendesk, Slack, Mixpanel, Freshdesk, and others. |
| Limits | The Advanced plans are listed as customised, while the Contact Centre Basic price is per agent and Voice of the Customer Basic has a monthly starting price. | Every plan includes unlimited responses from up to 25,000 customers. |
| Product | Eloquant provides an AI-based cloud Customer Experience platform with Contact Centre (CCaaS) and Voice of the Customer offerings. | Wootric provides customer experience management and feedback software to drive retention, engagement, and advocacy. |
| Support | The Basic plans list 24/7 support, an SLA commitment, a support portal and documentation resources. | The Professional plan includes self-service support, while Growth includes premium support. |
Plans
Eloquant
- Contact Centre Basic (Annual)€55 a month
- Contact Centre Basic (Monthly)€60 a month
- Voice of the Customer Basic (Annual)€600 a month
- Voice of the Customer Basic (Monthly)€640 a month
- Contact Centre Advanced (Annual)Priced on request
- Contact Centre Advanced (Monthly)Priced on request
- Voice of the Customer Advanced (Annual)Priced on request
- Voice of the Customer Advanced (Monthly)Priced on request
Wootric
- GrowthPriced on request
- ProfessionalPriced on request
- Voice of the CustomerPriced on request
In their own words
Wootric
Wootric provides customer experience management and feedback software, with surveys for Net Promoter Score, customer satisfaction, and customer effort score. Surveys can be delivered in-app, by email, mobile, SMS, Intercom Messenger, link, or QR code. Feedback themes can be categorized with custom tags or machine learning; scores can route feedback to teams or trigger workflows in CRM and support platforms. Every plan includes unlimited responses from up to 25,000 customers. Professional covers one journey point, one metric, up to five seats, and self-service support. Growth includes three journey points, up to 10 seats, premium support, and advanced survey targeting. Voice of the Customer adds CXInsight, text and sentiment analytics, feedback imports, and custom dashboards and reporting. Integrations include Salesforce, Intercom, ServiceNow, Segment, HubSpot, Gainsight, Zendesk, Slack, Mixpanel, and Freshdesk. Its API can access and update end users, responses, and declines. Wootric was founded in 2014 and is headquartered in Salt Lake City, Utah. It has no free plan; a free trial is available, with no duration specified. Pricing is available by request.