Emailgistics vs Helpwise
Emailgistics
emailgistics.com
Helpwise
helpwise.ioSide by side
| Figure | Emailgistics | Helpwise |
|---|---|---|
| Price from | $13/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | — | Yes |
| Android | — | Yes |
| Plans published | 3 | 3 |
| Spec score · Email Collaboration Software | 8.2 (#11) | 8.2 (#12) |
| Spec score · Shared Inbox Software | 8.2 (#11) | 8.3 (#9) |
| Automation | Workflow tools include custom rules, automatic tagging and routing, follow-up reminders, and AI-suggested replies. | Custom rules can automate query delegation, tagging, and replies, and Smart Assign supports round-robin, load-balancing, or random assignment. |
| Founded | 2018 | 2019 |
| Headquarters | Oakville, Ontario, Canada | Palo Alto, California, United States |
| Integrations | The product is built for Microsoft 365 and works inside Outlook; its pricing page also lists a reporting API and received-message webhooks. | The integration directory lists Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify among its integrations. |
| Product | Emailgistics adds assignment, workflow automation, SLA monitoring, and reporting to Microsoft 365 shared mailboxes inside Outlook. | Helpwise describes itself as a customer communications tool for growing teams to reply to customer conversations and manage workload in a smart, automated way. |
| Security | Emailgistics says it has achieved SOC 2 Type II certification and identifies itself as GDPR- and HIPAA-compliant. | The security page says data in transit is encrypted using HTTPS and uploaded files, email content, message metadata, and backups are encrypted at rest. |
| Support | Plans include free technical support, a dedicated Success Manager, complimentary onboarding and training, and access to learning lessons. | The pricing comparison lists same-day email response for all three plans and live-chat support for Premium and Advanced. |
Plans
In their own words
Emailgistics
Emailgistics has no write-up on Specifiction yet; its figures are above.
Helpwise
Helpwise brings customer queries from multiple channels into a Universal Inbox where teams can manage and reply to conversations. Team members can assign threads, mention colleagues in notes, share drafts, and use collision detection to see when someone else is replying. Custom rules can automate delegation, tagging, and replies; Smart Assign supports round-robin, load-balancing, or random assignment. Listed integrations include Gmail, Microsoft Office 365/Outlook, WhatsApp, Facebook, Instagram, Twilio, HubSpot, Zapier, Pipedrive, and Shopify. Teams can connect an internal app or create custom channel inboxes using APIs. Helpwise runs on web, Android, and iOS. Its security information says data in transit uses HTTPS encryption, while uploaded files, email content, message metadata, and backups are encrypted at rest. Pricing is from $12/user/mo billed annually, and a seven-day trial is listed; there is no free plan. The monthly plan listings show Standard at $15 a month, Premium at $29 a month, and Advanced at $49 a month, each with different inbox, user, and automation limits.