Emailgistics vs Maxdesk
Emailgistics
emailgistics.com
Maxdesk
maxdesk.aiSide by side
| Figure | Emailgistics | Maxdesk |
|---|---|---|
| Price from | $13/mo | $20/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Plans published | 3 | 7 |
| Spec score · Email Collaboration Software | 8.2 (#11) | 8.0 (#13) |
| Spec score · Shared Inbox Software | 8.2 (#11) | 8.0 (#12) |
| Audience | It is designed for customer service, sales, operations, and IT teams that manage shared inboxes in Microsoft 365. | Maxdesk says it is for teams of all sizes, including startups, growing support teams and larger organizations; it also says it can be used for internal IT. |
| Automation | Workflow tools include custom rules, automatic tagging and routing, follow-up reminders, and AI-suggested replies. | No-code rules use triggers, conditions and actions, and can route, tag, escalate or auto-reply to tickets. |
| Headquarters | Oakville, Ontario, Canada | Bengaluru, India |
| Integrations | The product is built for Microsoft 365 and works inside Outlook; its pricing page also lists a reporting API and received-message webhooks. | The pages reviewed describe email-to-ticket but do not name third-party integrations. |
| Product | Emailgistics adds assignment, workflow automation, SLA monitoring, and reporting to Microsoft 365 shared mailboxes inside Outlook. | Maxdesk describes itself as a hosted help desk and ticketing system. |
| Support | Plans include free technical support, a dedicated Success Manager, complimentary onboarding and training, and access to learning lessons. | The Free plan includes email support, while Pro includes priority email support; the contact page says replies usually arrive within a working day. |
Plans
Maxdesk
- FreeFree
- Pro$20 a month
- Elite$99 a month
- Free planFree
- Pro plan$20 a month
- Elite plan$99 a month
- Enterprise planPriced on request
In their own words
Emailgistics
Emailgistics has no write-up on Specifiction yet; its figures are above.
Maxdesk
Maxdesk is a hosted, web-based help desk and ticketing system for customer support and internal IT. Each workspace receives a support address that turns incoming email into threaded tickets. The ticket view brings conversations, priorities, statuses, assignments, internal notes and attachments together. SLA targets can vary by priority and business hours, with countdowns and breach alerts. No-code rules use triggers, conditions and actions to route, tag, escalate or auto-reply. Its dashboard reports ticket counts, SLA breaches, CSAT, response time, trends and live activity. Custom roles, groups, a permission matrix and ticket-scope controls manage access. The Free plan includes unlimited agents and tickets within fair use, basic SLA policies, templates, a knowledge base and limited active automations. Pro costs $20 a month; Elite costs $99 a month and adds AI capabilities.