Emailgistics vs Shared Inbox by Canary
Emailgistics
emailgistics.comShared Inbox by Canary
shared-inbox.aiSide by side
| Figure | Emailgistics | Shared Inbox by Canary |
|---|---|---|
| Price from | $13/mo | $10/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Plans published | 3 | 6 |
| Spec score · Email Collaboration Software | 8.2 (#11) | 7.8 (#16) |
| Spec score · Shared Inbox Software | 8.2 (#11) | 8.0 (#13) |
| Assignment | Configurable routing can assign messages by mailbox, sender, keywords, categories, business hours, or availability. | Teams can assign emails to members and see conversation status to reduce duplicate replies and dropped conversations. |
| Automation | Workflow tools include custom rules, automatic tagging and routing, follow-up reminders, and AI-suggested replies. | AI can answer repetitive questions from uploaded help documents and automatically send follow-ups. |
| Integrations | The product is built for Microsoft 365 and works inside Outlook; its pricing page also lists a reporting API and received-message webhooks. | The pricing page includes Lite integrations in Business and Advanced integrations in Scale but does not name the integrated services. |
| Product | Emailgistics adds assignment, workflow automation, SLA monitoring, and reporting to Microsoft 365 shared mailboxes inside Outlook. | Shared Inbox by Canary is a collaborative team inbox built to help teams organize and respond to email together. |
| Security | Emailgistics says it has achieved SOC 2 Type II certification and identifies itself as GDPR- and HIPAA-compliant. | The privacy policy says data is encrypted in transit with TLS and at rest with AES, with role-based access controls and regular security audits. |
| Support | Plans include free technical support, a dedicated Success Manager, complimentary onboarding and training, and access to learning lessons. | The Scale plan includes priority support, and the site offers a personalized demo session. |
Plans
Shared Inbox by Canary
- Starter$10 a month
- Business$20 a month
- Scale$30 a month
- Starter$10 a month
- Business$20 a month
- Scale$30 a month
In their own words
Emailgistics
Emailgistics has no write-up on Specifiction yet; its figures are above.
Shared Inbox by Canary
Shared Inbox by Canary is a collaborative team inbox for organizing and responding to email together. Teams can assign messages and track conversation status, while AI can route incoming messages to the appropriate teammate based on their subject. The AI can also answer repeated questions using uploaded help documents and send follow-ups automatically. Other features include shared templates, internal chat and mentions, ticket status and assignment, issue tagging, thread merging, search, analytics and CSAT. Email connections include Gmail, Microsoft 365 and IMAP. The service is available on iOS, macOS, web and Windows. Starter costs $10 a month billed monthly and includes one shared inbox, a built-in helpdesk, assignment and status tools, and an AI chatbot with up to 100 training materials and responses. Business is $20 a month billed monthly; Scale is $30 a month billed monthly. The site lists a 14-day trial and no free plan. Canary says data is stored on its servers in Germany and encrypted in transit and at rest; it says user data is not used to train generalized AI models.