EmpireVault Knowledge Base vs Helpable
EmpireVault Knowledge Base
empirevault.comHelpable
gethelpable.comSide by side
| Figure | EmpireVault Knowledge Base | Helpable |
|---|---|---|
| Price from | $39/mo | $25/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 1 | 5 |
| Spec score · Knowledge base software | 7.9 (#87) | 8.9 (#10) |
| AI assistant | The in-app Help Assistant uses knowledge base passages to answer questions and offers to open a ticket when it cannot find an answer. | Calli reads published articles, answers customer questions in plain language with a source link, and hands unanswered conversations to the contact form with the full conversation attached. |
| Publishing audience | public | Helpable is positioned for SaaS companies, indie hackers, no-code app builders, agencies, e-commerce businesses and small businesses. |
| Content analytics | Yes | Yes |
| Free plan | No | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. |
| Integrations | EmpireVault lists a REST API, signed outbound webhooks, and a Civo S3-compatible object store for knowledge base and other uploads. | Helpable integrates with Slack, Zapier, Make, Shopify, webhooks and REST APIs. |
| Product | The Knowledge Base is a public-facing article portal and a source for EmpireVault’s AI help assistant and suggested ticket replies. | Helpable combines an AI chatbot trained on a company’s content, a live chat inbox, and a public help center. |
| SSO support | Yes | Yes |
| Support | The documentation page lists [email protected] for help. | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. |
Plans
Helpable
- FreeFree
- Solo$25 a month
- Starter$49 a month
- Pro$149 a month
- Scale$299 a month
In their own words
EmpireVault Knowledge Base
EmpireVault Knowledge Base is a public article portal that also feeds EmpireVault’s in-app Help Assistant and suggested ticket replies. Customers can search published content, browse nested categories, and vote on article helpfulness without signing in. Authors work in a rich editor supporting images, embedded video, code blocks, callouts, inline links, and editable SEO descriptions and slugs. Draft changes can remain separate from the published version, and approval workflows are available. Reporting covers views, helpfulness votes, and search queries, while surfacing heavily viewed articles that remain unresolved or receive many negative votes. The Help Assistant uses knowledge-base passages to answer questions and can offer ticket creation when no answer is found. EmpireVault lists REST API access, signed webhooks, and Civo S3-compatible storage. It supports API, extension, and web platforms, public publishing, SSO, analytics, e-signatures, quote tracking, CRM integrations, and custom branding. Pricing starts at $39 a month per seat, with a 21-day trial and no free plan.