| Price from | $1,249/mo | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 11 | 6 |
| Spec score · Social Customer Service Software | 8.6 (#5) | 8.6 (#6) |
| Audience | Emplifi says the platform is built for enterprise organizations seeking to consolidate their technology stack and align marketing, ecommerce, and customer service teams. | Juphy presents the product for Shopify brands and ecommerce teams seeking to automate support and help shoppers buy. |
| Integrations | Emplifi advertises direct API access and integrations with existing technology stacks, while documentation lists commerce, loyalty, visual-marketing, SMS, ESP and other connectors. | The Shopify listing says Juphy works with Shopify Checkout, Shopify Admin, Gorgias, Judge.me, Klaviyo and Zendesk. |
| Rating on Capterra | 4.2 out of 5 from 38 reviews | 4.6 out of 5 from 9 reviews |
| Rating on G2 | 4.4 out of 5 from 382 reviews | 4.6 out of 5 from 93 reviews |
| Security | Emplifi states that it holds ISO/IEC 27001:2022 certification and has obtained a SOC 2 Type 2 audit report. | The privacy policy says Juphy uses reasonable administrative, technical, and organizational safeguards, while noting it cannot guarantee absolute security. |
| Support | Customers needing technical help can visit the Emplifi Customer Center or create a support ticket. | Juphy directs privacy and support inquiries to [email protected], and the Shopify listing identifies Juphy, Inc. as the app support provider. |
| What it does | Emplifi Fuel is an enterprise platform combining social marketing, social commerce and social customer care under one AI intelligence layer. | Juphy is an AI sales assistant for Shopify stores that answers shopper questions, recommends products and guides visitors toward checkout. |