Emplifi vs Text.com
Emplifi
emplifi.ioText.com
text.comSide by side
| Figure | Emplifi | Text.com |
|---|---|---|
| Price from | $1,249/mo | $19/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 11 | 3 |
| Spec score · Social Media Customer Service Software | 8.6 (#11) | 8.0 (#22) |
| Audience | Emplifi says the platform is built for enterprise organizations seeking to consolidate their technology stack and align marketing, ecommerce, and customer service teams. | Text is built for ecommerce and SaaS teams. |
| Headquarters | Columbus, Ohio, United States | Wrocław, Poland |
| Integrations | Emplifi advertises direct API access and integrations with existing technology stacks, while documentation lists commerce, loyalty, visual-marketing, SMS, ESP and other connectors. | Listed integrations include Shopify, Messenger, email, SMS, Salesforce, OpenAI, HubSpot, Slack, Mailchimp, WhatsApp, WordPress, WooCommerce, Webflow, Magento, BigCommerce, Adobe Commerce, Swell, Medusa, commercetools, SAP Commerce Cloud, and Salesforce Commerce Cloud. |
| Product | Emplifi describes Emplifi Fuel as an autonomous customer experience platform connecting social marketing, commerce, and care. | Text combines an AI agent, live chat, help desk, inbox, workflows, knowledge base, customer profiles, analytics, and MCP in one customer service platform. |
| Support | Customers needing technical help can visit the Emplifi Customer Center or create a support ticket. | The pricing comparison lists a self-service help center and 24/7/365 support in every plan. |
Plans
Emplifi
- Social Marketing Essential$1,249 a month
- Social Marketing Advanced$2,499 a month
- Essential$1,249 a month
- Advanced$2,499 a month
- IntelligentPriced on request
- Social Care AdvancedPriced on request
- Social Care EssentialPriced on request
- Social Care IntelligentPriced on request
- Social Commerce AdvancedPriced on request
- Social Commerce EssentialPriced on request
In their own words
Text.com
Text.com combines an AI agent, live chat, help desk, shared inbox, workflows, knowledge base, customer profiles, analytics and MCP in a customer service platform for ecommerce and SaaS teams. Its AI agent can recognize buying intent, recommend products, recover abandoned carts and handle support requests, or pass a conversation to a person with its context. MCP connects assistants such as Claude and ChatGPT to tickets, chats and transcripts under existing permissions. The platform lists integrations with services including Shopify, Salesforce, HubSpot, Slack, Messenger, WhatsApp, email and SMS, along with a range of commerce platforms. Each plan includes connectivity through a ready-made integration or a custom API connection without a separate integration fee. Text supports website chat and social channels, comment moderation, SLA management and workflow automation. It runs on the web and offers desktop apps for macOS and Windows, mobile apps for iOS and Android, and an API. The company says it began in Wrocław in 2002 as LiveChat, changed its name to Text in September 2023 and launched the Text Platform in May 2025. Plans start at $19/user/mo billed annually, with a 14-day trial.