Emplifi vs Verint Social
Emplifi
emplifi.ioVerint Social
verint.comSide by side
| Figure | Emplifi | Verint Social |
|---|---|---|
| Price from | $1,249/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 11 | 1 |
| Spec score · Social Customer Service Software | 8.6 (#5) | 7.1 (#24) |
| Spec score · Social Media Customer Service Software | 8.6 (#11) | 7.2 (#32) |
| Headquarters | Columbus, Ohio, United States | Melville, NY, USA |
| Integrations | Emplifi advertises direct API access and integrations with existing technology stacks, while documentation lists commerce, loyalty, visual-marketing, SMS, ESP and other connectors. | The Social Engagement datasheet describes a pre-built integration with Verint Engagement Management for routing, prioritizing, allocating, and escalating social issues. |
| Support | Customers needing technical help can visit the Emplifi Customer Center or create a support ticket. | Verint’s support page states that standard support hours exclude Verint holidays and directs customers with 24-by-7 plans to use the same contact information after hours. |
Plans
Emplifi
- Social Marketing Essential$1,249 a month
- Social Marketing Advanced$2,499 a month
- Essential$1,249 a month
- Advanced$2,499 a month
- IntelligentPriced on request
- Social Care AdvancedPriced on request
- Social Care EssentialPriced on request
- Social Care IntelligentPriced on request
- Social Commerce AdvancedPriced on request
- Social Commerce EssentialPriced on request
In their own words
Verint Social
Verint Social has no write-up on Specifiction yet; its figures are above.