EngageLab vs Spoki
EngageLab
engagelab.com
Spoki
spoki.comSide by side
| Figure | EngageLab | Spoki |
|---|---|---|
| Price from | $9/mo | €39/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 14 | 4 |
| Spec score · WhatsApp Marketing Software | 9.3 (#3) | 8.9 (#10) |
| API | EngageLab exposes REST APIs for SMS templates, signatures, sending and balance queries using API-key authentication. | Spoki's support documentation says users can request an API key from the platform's Integrations menu. |
| Company identity | The maker identifies itself as METAVERSE CLOUD PTE. LTD., with a Singapore address and a Hong Kong Science Park address. | Spoki is the flagship product of Italian software company NextAI Srl, founded in 2021 and headquartered in San Vito dei Normanni, with a Barcelona office. |
| Documentation depth | The documentation includes product guides, API references, SDK integration instructions, troubleshooting material, FAQs and changelogs in multiple languages. | The help center lists 44 integration articles, 81 how-to articles, onboarding guides, WhatsApp rules and release notes. |
| Founded | 2011 | 2021 |
| Headquarters | Hong Kong; Singapore | San Vito dei Normanni, Italy |
| Integrations | The WebPush product listing states that it supports a Shopify plugin. | Spoki lists more than 100 native integrations and connections to over 4,000 apps through Zapier, Make and n8n. |
| Rating on G2 | 4.6 out of 5 from 43 reviews | 4.8 out of 5 from 4 reviews. |
| Support | The pricing page says technical experts help with product setup and usage questions are answered 24/7. | GetApp lists email/help-desk, phone, chat, FAQ/forum, knowledge-base, webinar, video and live-online support options. |
| System requirements | WebPush documents minimum browser versions including Chrome 42+ on desktop, Chrome 105+ on Android, Firefox 44+, Safari 11.1+ and Edge 17+. | The service is a browser-based web app; Chrome is recommended and a PC is advised for building automations and integrations. |
| What it does | EngageLab is a multi-channel customer-engagement platform combining customer data, AI automation, messaging, verification and support tools. | Spoki is a WhatsApp-first customer-engagement platform for marketing, sales and customer support, with additional SMS, voice and email channels. |
Plans
EngageLab
- Marketing AutomationPriced on request
- FreeFree
- Essentials$9 a month
- AppPushPriced on request
- CAPTCHAPriced on request
- EmailPriced on request
- EnterprisePriced on request
- LiveDeskPriced on request
- OTPPriced on request
- ProfessionalPriced on request
In their own words
EngageLab
EngageLab is a multi-channel customer engagement platform for businesses seeking to manage customer interactions, conversions, and retention. Its listed products include Marketing Automation, AppPush, WebPush, OTP, Silent Auth, CAPTCHA, Email, SMS, WhatsApp Business API, and LiveDesk. Marketing Automation provides visual journey design, templates, AI content generation, customer profiles, and revenue attribution analytics. It can send through AppPush, WebPush, Email, SMS, and WhatsApp. Developer resources include native Android, iOS, Java, and Web SDKs, REST APIs, and plugins for cross-platform development tools. WebPush supports browser notifications on Windows, macOS, and Android, plus Safari on iOS, and its listing includes a Shopify plugin. Data is stored in Singapore by default, with other selectable nodes in the United States, Germany, and Hong Kong. EngageLab supports two-factor authentication through Google Authenticator; SSO activation requires contacting sales. Pricing is on request, and billing varies by product, including usage, DAU scale, MEP scale, or peak request volume. A free trial is listed.
Spoki
Spoki is a customer engagement platform that brings marketing, sales, and support into shared conversations. It connects with customers through WhatsApp, voice, SMS, and email, with automation for support, marketing, sales, and lead qualification. Its AI evaluates intent, urgency, and sentiment to decide whether to answer, escalate, or wait. The platform lists integrations including Shopify, WooCommerce, HubSpot, Salesforce, and Zapier; users can request an API key in its Integrations menu. Spoki runs as a browser-based web app on desktop or mobile, though the company says there is no Spoki mobile app. A free plan includes live chat, ticketing, unlimited operators, and automations, but excludes AI and several sales and campaign features. Paid plans are Service at €39 a month, Marketing at €79 a month, and Sales at €119 a month; WhatsApp fees are billed separately by Meta on those plans. Spoki says data is hosted in the European Economic Area and encrypted in transit and at rest. The free trial does not require a credit card.