Enghouse CCaaS vs Knowlarity Cloud Contact Center
Enghouse CCaaS
enghouseinteractive.comKnowlarity Cloud Contact Center
knowlarity.comSide by side
| Figure | Enghouse CCaaS | Knowlarity Cloud Contact Center |
|---|---|---|
| Price from | — | ₹1,400/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 1 | 7 |
| Spec score · Contact Center Software | 7.4 (#28) | 8.9 (#5) |
| Spec score · Call Center Software | 7.0 (#111) | 8.8 (#14) |
| Founded | 1984 | Knowlarity was founded in 2009. |
| Headquarters | Markham, Ontario, Canada | Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location. |
| Outbound dialer | Yes | Yes |
| Security | An Enghouse announcement says Enghouse Interactive Americas earned ISO 27001 certification for its security management system covering customer data in public CCaaS and private cloud contact center solutions. | Knowlarity says its databases are secured and protected and describes its security and compliance offering as cloud-based. |
| Support | The capabilities table lists 24/7 support. | Knowlarity advertises 24x7 support and lists an India support number, 1800-419-0333. |
Plans
Knowlarity Cloud Contact Center
- Unlimited Contact Center Plan₹1,999 a month
- Inbound & Contact Center₹2,999 a month
- Inbound & Outbound Contact Center₹3,499 a month
- Advance Plan₹16,800 a year
- Premium Plan₹34,200 a year
- Premium Plus Plan₹60,000 a year
- Inbound & Outbound Contact Center with lead management (Tentacle)Priced on request
In their own words
Enghouse CCaaS
Enghouse CCaaS is a cloud contact-center platform for customer interactions across voice, email, chat, SMS, social media, and video. It includes inbound and outbound calling, automatic call distribution, IVR and self-service, recording, and reporting dashboards. AI capabilities cover interaction evaluation, sentiment insights, agent assistance, and natural-language self-service. Teams use a web interface, while APIs and toolkits connect CRM, workforce-management, and other applications. Named integrations include Microsoft Teams, Salesforce, Microsoft Dynamics 365, Freshdesk, ServiceNow, Verint, WhatsApp, and Google Dialogflow. Workforce features include demand forecasting, skills-based scheduling, and intraday management. Standard and Advanced tiers list 90 days of recording storage. Add-ons include workforce management, CRM connectors, chatbots, voicebots, analytics, outbound campaigns, and PCI payment options. Enghouse describes deployments from 10 to 10,000 seats, regardless of agent location, and lists 24/7 support. Pricing is on request.
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted service for tracking, monitoring, and analyzing calls in real time. It supports inbound and outbound handling, with recording, queues, mute and hold controls, warm transfers, callbacks, voicemail, and IVR. Skill-based routing directs calls by agent skills, while Sticky Agent sends repeat callers to the agent they last spoke with. Knowlarity says the cloud platform can respond to an unlimited number of concurrent inbound and outbound calls and requires no additional infrastructure. It can connect with existing CRM software. Its Zoho connections include access to call recordings and lead creation from calls; Zoho Desk can create tickets and contacts, and Zoho Recruit can track call-based prospect performance. Platforms listed are Android, iOS, and web. The company describes smartphone access and advertises 24x7 support. Paid plans start at ₹1,999/mo; listed monthly options include 1999.00 INR for Unlimited Contact Center and 2999.00 INR for Inbound & Contact Center.