Escalated vs Jitbit Helpdesk
Escalated
escalated.devJitbit Helpdesk
jitbit.comSide by side
| Figure | Escalated | Jitbit Helpdesk |
|---|---|---|
| Price from | Free | $24/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 12 |
| Spec score · Help desk software | 7.8 (#56) | 9.1 (#9) |
| Automation | The documentation lists event workflows, time-based automations, and scheduling. | Automation rules can assign, escalate, notify and otherwise act on tickets when conditions are met. |
| Free plan | Yes | No |
| SLA management | Yes | Yes |
| What it does | Escalated is an open-source help desk that lives inside your application and provides a shared UI powered by Inertia.js. | Jitbit Helpdesk is a web-based ticket system that turns email and web requests into support tickets. |
Plans
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
In their own words
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.