Esendex vs MessageDesk
Esendex
esendex.com
MessageDesk
messagedesk.comSide by side
| Figure | Esendex | MessageDesk |
|---|---|---|
| Price from | £54/mo | $2.42/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 3 | 6 |
| Spec score · Business Text Messaging Software | 8.3 (#7) | 8.1 (#13) |
| Integrations | Listed software integration guides cover Zendesk, Goldmine and Outlook SMS integrations. | Listed integrations include Twilio, Zapier and webhooks, alongside VoIP providers such as RingCentral, Ooma, Zoom Phone and Microsoft Teams Phone. |
| Product | Esendex offers a messaging platform and APIs for business customer communications. | MessageDesk combines business texting across teams and phone lines in one shared inbox. |
| Security | Esendex says it is ISO 27001 certified and supports GDPR compliance; its UK Connect platform is also certified to Cyber Essentials and NHS DSPT. | MessageDesk states it is AICPA SOC 2 Type II certified and offers security documentation through its Trust Center. |
| Support | The pricing page says phone, email and chat support is free and unlimited. | Team and Pro plans list documentation and email support, while Enterprise lists enhanced support; priority support is included with Enterprise. |
Plans
MessageDesk
- Team (yearly)$29 a year
- Team (monthly)$39 a month
- Pro (yearly)$79 a year
- Pro (monthly)$99 a month
- Enterprise (monthly)Priced on request
- Enterprise (yearly)Priced on request
In their own words
MessageDesk
MessageDesk brings business texting for multiple teams and phone lines into a shared inbox, with access on web, Android, and iOS. Teams can route and assign conversations, add labels and comments, mention teammates, and schedule messages. It supports individual and group SMS and MMS, with group texts for up to 7 contacts. Automated Relays can send out-of-office replies, respond to keywords, identify contacts, assign teammates, and apply labels. Integrations include Twilio, Zapier, webhooks, and VoIP providers such as RingCentral, Ooma, Zoom Phone, and Microsoft Teams Phone. Sending uses 10-digit US or Canada numbers, including existing landline and VoIP numbers, but not cell phone numbers. The Team plan includes carrier registration; the company guides businesses through A2P 10DLC registration. Team starts at $29 a year per user, billed annually, with a three-user minimum. A 14-day trial requires a credit card to start. MessageDesk says SMS is not end-to-end encrypted, is not for protected health information, and it does not currently sign BAAs.