EspoCRM vs Freshworks CRM
EspoCRM
espocrm.comFreshworks CRM
freshworks.comSide by side
| Figure | EspoCRM | Freshworks CRM |
|---|---|---|
| Price from | $15/mo | $9/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 4 | 4 |
| Spec score · CRM Software | 9.4 (#5) | 8.3 (#74) |
| AI features | Yes | Yes |
| Email sync | No | Yes |
| Founded | 2011 | 2010 |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Headquarters | Austin, Texas, USA | San Mateo, California, United States |
| Marketing automation | Yes | Yes |
| Visual sales pipeline | Yes | Yes |
Plans
EspoCRM
- Basic$15 a month
- Enterprise$25 a month
- Ultimate$69 a month
- Self-hosted CommunityFree
In their own words
Freshworks CRM
Freshworks CRM is a customer relationship management platform for organizing sales work and customer interactions. It runs on the web, iOS, and Android, with a visual sales pipeline, email sync, marketing automation, and AI features. The free plan covers up to three users. Growth costs $9/user/mo billed annually and includes a Kanban view, contact lifecycle stages, chat, email and phone, templates, custom fields, and basic workflows. Pro costs $39/month billed annually, adding contact scoring, deal insights, custom sales activities, territory management, and sales sequences. Enterprise costs $59/month billed annually and includes forecasting insights, field-level permissions, custom modules, a sandbox, and audit logs. A 21-day free trial is listed. Freshworks CRM was founded in 2010 and is headquartered in San Mateo, California, United States.