EspoCRM vs SugarCRM
EspoCRM
espocrm.com
SugarCRM
sugarcrm.comSide by side
| Figure | EspoCRM | SugarCRM |
|---|---|---|
| Price from | $15/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | — |
| iOS | — | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 16 |
| Spec score · CRM Software | 9.4 (#5) | 8.5 (#58) |
| Spec score · Sales CRM Software | 9.3 (#3) | 7.9 (#21) |
| Spec score · Professional Services CRM Software | 9.2 (#5) | 7.8 (#27) |
| AI features | Yes | Sugar says its AI features include content creation, summarization, meeting sentiment analysis, and predictive lead scoring. |
| Customization | Entity Manager lets administrators create custom entities, fields and relationships through the interface without coding. | Sugar says its platform offers no-code configuration capabilities for features, workflows, and integrations. |
| Email sync | No | Yes |
| Free plan | Yes | No |
| Headquarters | Austin, Texas, USA | Silicon Valley, United States |
| Integrations | Official integrations cover Google, Outlook, Zoom, Stripe, Mailchimp, maps and supported VoIP providers; Zapier and Make can also connect it to other services. | The integrations page names Dropbox, DocuSign, Office, SharePoint, ZoomInfo, and ERP systems including Epicor, NetSuite, Sage, and SYSPRO. |
| Marketing automation | Yes | Yes |
| Visual sales pipeline | Yes | Yes |
Plans
EspoCRM
- Basic$15 a month
- Enterprise$25 a month
- Ultimate$69 a month
- Self-hosted CommunityFree
SugarCRM
- StandardPrice not published
- AdvancedPrice not published
- PremierPrice not published
- MarketPrice not published
- AdvisorPrice not published
- PartnershipPrice not published
- StrategicPrice not published
- ServePrice not published
- EnterprisePrice not published
- Sugar Connect+$20 a year
In their own words
SugarCRM
SugarCRM is a customer relationship management platform for sales, marketing, and service teams. Its tools include a visual sales pipeline, email synchronization, marketing automation, AI features, and mobile access. Sugar Sell helps teams prioritize accounts and opportunities, prepare for sales conversations, spot early warning signs, and get guidance on stalled deals. The product lineup also includes Sugar Predict, Sugar Market, and Sugar Serve. Sugar offers web and mobile access, APIs, and both SugarCloud and on-premises Sugar Enterprise deployment. Its REST and SOAP APIs and listed integrations—including Dropbox, DocuSign, Office, SharePoint, ZoomInfo, and several ERP systems—support connections with other software. SugarCloud customers can choose a data region, with listed options including Australia, Germany, the United Kingdom, and the United States. The company lists several compliance credentials and standards, including ISO/IEC 27001:2022, SOC 2 Type II, GDPR, and CCPA. No prices are listed for the main plans, which have varying user, contact, or service-hour limits.