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SugarCRM

sugarcrm.com

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Spec score 8.5 #58 of 244 in CRM Software

What it is

SugarCRM is a customer relationship management platform for sales, marketing, and service teams. Its tools include a visual sales pipeline, email synchronization, marketing automation, AI features, and mobile access. Sugar Sell helps teams prioritize accounts and opportunities, prepare for sales conversations, spot early warning signs, and get guidance on stalled deals. The product lineup also includes Sugar Predict, Sugar Market, and Sugar Serve. Sugar offers web and mobile access, APIs, and both SugarCloud and on-premises Sugar Enterprise deployment. Its REST and SOAP APIs and listed integrations—including Dropbox, DocuSign, Office, SharePoint, ZoomInfo, and several ERP systems—support connections with other software. SugarCloud customers can choose a data region, with listed options including Australia, Germany, the United Kingdom, and the United States. The company lists several compliance credentials and standards, including ISO/IEC 27001:2022, SOC 2 Type II, GDPR, and CCPA. No prices are listed for the main plans, which have varying user, contact, or service-hour limits.

Spec sheet

Purpose
Sugar describes its platform as a precision-selling CRM for B2B growth that helps teams find opportunities and act on recommended next steps.Read 9 Oct 2026 · sugarcrm.com
Deployment
Sugar offers SugarCloud and an on-premises Sugar Enterprise solution.Read 9 Oct 2026 · sugarai.com
Free plan
NoRead 20 Sep 2026 · sugarcrm.com
Integrations
The integrations page names Dropbox, DocuSign, Office, SharePoint, ZoomInfo, and ERP systems including Epicor, NetSuite, Sage, and SYSPRO.Read 9 Oct 2026 · sugarai.com
Security
Sugar lists ISO/IEC 27001:2022, SOC 2 Type II, GDPR, CCPA, and Data Privacy Framework among its compliance credentials or standards.Read 9 Oct 2026 · sugarai.com
Support
Support options range from online-only to 24/7 global response, depending on the Sugar solution and customer needs.Read 9 Oct 2026 · sugarai.com
Headquarters
Silicon Valley, United StatesRead 28 Sep 2026 · sugarcrm.com
AI features
Sugar says its AI features include content creation, summarization, meeting sentiment analysis, and predictive lead scoring.Read 9 Oct 2026 · sugarai.com
APIs
Sugar says it supports REST and SOAP APIs for connecting with other systems.Read 9 Oct 2026 · sugarai.com
Customization
Sugar says its platform offers no-code configuration capabilities for features, workflows, and integrations.Read 9 Oct 2026 · sugarai.com
Data residency
SugarCloud customers can choose a data region, and the company says data stays within that region; listed regions include Australia, Germany, the United Kingdom, and the United States.Read 9 Oct 2026 · sugarai.com
Data retention
Sugar says departing customers can access their data for up to 120 days, after which customer data will be permanently deleted unless otherwise requested.Read 9 Oct 2026 · sugarai.com
Email sync
YesRead 20 Sep 2026 · sugarcrm.com
Intended customers
Sugar says it is suited to mid- to large-size organizations with complex account management needs, particularly businesses relying on repeat sales to existing customers.Read 9 Oct 2026 · sugarai.com
Marketing automation
YesRead 20 Sep 2026 · sugarcrm.com
Mobile app
YesRead 20 Sep 2026 · sugarcrm.com
Product suite
The company lists Sugar Sell, Sugar Predict, Sugar Market, and Sugar Serve among its software products.Read 9 Oct 2026 · sugarai.com
Sales guidance
Sugar Sell surfaces priority accounts and opportunities, preparation context, early warning signs, and guidance for stalled deals.Read 9 Oct 2026 · sugarai.com
Visual sales pipeline
YesRead 20 Sep 2026 · sugarcrm.com

Plans and prices

Standard Price not published 15 users minimum Read 20 Sep 2026 · sugarcrm.com
Advanced Price not published 15 users minimum Read 20 Sep 2026 · sugarcrm.com
Premier Price not published 15 users minimum Read 20 Sep 2026 · sugarcrm.com
Market Price not published 10,000 contacts · Unlimited users Read 20 Sep 2026 · sugarcrm.com
Advisor Price not published 20 hours per year maximum Read 20 Sep 2026 · sugarcrm.com
Partnership Price not published 40 hours per year maximum Read 20 Sep 2026 · sugarcrm.com
Strategic Price not published Everything in Partnership · One-to-one coaching · Web and platform integration audits · Monthly KPI audits · Documentation templates · Marketing use-case creation Read 20 Sep 2026 · sugarcrm.com
Serve Price not published Case management · Omnichannel engagement · Service Agent Workplace · SLA management · Sentiment analysis · Reports and dashboards Read 20 Sep 2026 · sugarcrm.com
Enterprise Price not published Account and contact management · Lead and opportunity management · Business process management · Pipeline management and analytics · Forecasting · Service Agent Console Read 20 Sep 2026 · sugarcrm.com
Sugar Connect+ $20 a year Per user per month, billed annually; listed as an add-on (+$20) Connects Zoom and Teams meeting transcripts with Sugar Read 9 Oct 2026 · sugarai.com
Standard+ $68 a year Per user per month, billed annually Complete sales cycle management · Business process management · Analytics · Mobile Read 9 Oct 2026 · sugarai.com
Advanced+ $98 a year Per user per month, billed annually Everything in Standard+ · Forecasting · Mail and calendar integration · Geo mapping · AI Summaries · Sugar Cube AI Assistant · AI Analytics · Smart Prompts Read 9 Oct 2026 · sugarai.com

Every SugarCRM plan and price →

Strong points and limits

Strong points

  • Visual pipeline, email sync, and marketing automation
  • Sales guidance highlights priorities and stalled deals
  • Available as SugarCloud or on-premises Sugar Enterprise
  • Customers can choose a SugarCloud data region

Limits

  • No free plan is listed
  • Standard, Advanced, and Premier require 15 users

Who it suits

Sugar says the platform suits mid- to large-size organizations with complex account management, particularly businesses that rely on repeat sales to existing customers. Its no-code configuration supports changes to features, workflows, and integrations.

Verdict

SugarCRM combines sales, marketing, and service products with deployment and data-region choices. Check the plan limits and request pricing before deciding whether it fits your organization.

Where Specifiction places it

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