Odoo CRM vs SugarCRM
Odoo CRM
odoo.com
SugarCRM
sugarcrm.comSide by side
| Figure | Odoo CRM | SugarCRM |
|---|---|---|
| Price from | $24.90/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 5 | 16 |
| Spec score · CRM Software | 9.5 (#2) | 8.5 (#58) |
| Spec score · Customer Relationship Management - Enterprise Software | 9.1 (#3) | 7.8 (#18) |
| Spec score · Insurance CRM Software | 8.9 (#7) | 7.8 (#22) |
| Spec score · Professional Services CRM Software | 8.8 (#10) | 7.8 (#27) |
| AI features | Yes | Sugar says its AI features include content creation, summarization, meeting sentiment analysis, and predictive lead scoring. |
| Free plan | Yes | No |
| Headquarters | Grand-Rosière, Belgium | Silicon Valley, United States |
| Security | Odoo describes code review, SQL-injection and XSS/RPC protections, PBKDF2-SHA512 password hashing, OIDC/OAuth and HTTPS enforcement on Odoo Cloud. | Sugar lists ISO/IEC 27001:2022, SOC 2 Type II, GDPR, CCPA, and Data Privacy Framework among its compliance credentials or standards. |
| Support | The pricing page says all plans include unlimited email support, Monday to Friday, 24/5, in English, French, Spanish, or Dutch. | Support options range from online-only to 24/7 global response, depending on the Sugar solution and customer needs. |
Plans
Odoo CRM
- One App FreeFree
- Standard$24.90 a month
- StandardPriced on request
- Custom$49 a month
- CustomPriced on request
SugarCRM
- StandardPrice not published
- AdvancedPrice not published
- PremierPrice not published
- MarketPrice not published
- AdvisorPrice not published
- PartnershipPrice not published
- StrategicPrice not published
- ServePrice not published
- EnterprisePrice not published
- Sugar Connect+$20 a year
In their own words
Odoo CRM
Odoo CRM helps teams track sales opportunities, plan follow-ups and forecast sales through a Kanban pipeline. Leads can come from email, VoIP calls, social reactions, website visitors, event attendees and support tickets; predictive criteria including past performance estimate their likelihood of success. Users can automate lead creation, team assignment and scheduled activities. Communication channels include email, live chat, SMS and VoIP. CRM reporting includes lead and opportunity analysis, cohort analysis, dashboards and sales KPIs. Odoo Calendar can sync with Google Calendar and Outlook, and opportunity records can be used to create meetings. The Outlook plugin can create opportunities from an email panel in desktop or web Outlook. One App Free costs nothing for one app with unlimited users. Standard costs $24.90 a month billed yearly and the page also shows US$ 31.10 per user per month. Custom costs $49 a month billed yearly and also shows US$ 61.00 per user per month; Odoo.sh hosting costs extra. Odoo is open source, and its Custom plan includes external API access.
SugarCRM
SugarCRM is a customer relationship management platform for sales, marketing, and service teams. Its tools include a visual sales pipeline, email synchronization, marketing automation, AI features, and mobile access. Sugar Sell helps teams prioritize accounts and opportunities, prepare for sales conversations, spot early warning signs, and get guidance on stalled deals. The product lineup also includes Sugar Predict, Sugar Market, and Sugar Serve. Sugar offers web and mobile access, APIs, and both SugarCloud and on-premises Sugar Enterprise deployment. Its REST and SOAP APIs and listed integrations—including Dropbox, DocuSign, Office, SharePoint, ZoomInfo, and several ERP systems—support connections with other software. SugarCloud customers can choose a data region, with listed options including Australia, Germany, the United Kingdom, and the United States. The company lists several compliance credentials and standards, including ISO/IEC 27001:2022, SOC 2 Type II, GDPR, and CCPA. No prices are listed for the main plans, which have varying user, contact, or service-hour limits.