EspoCRM vs SuiteCRM
EspoCRM
espocrm.com
SuiteCRM
suitecrm.comSide by side
| Figure | EspoCRM | SuiteCRM |
|---|---|---|
| Price from | $15/mo | £50/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | Yes |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| Linux | Yes | Yes |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 14 |
| Spec score · CRM Software | 9.4 (#5) | 9.1 (#19) |
| Spec score · Sales Force Automation Software | 9.3 (#4) | 8.4 (#21) |
| Spec score · Sales CRM Software | 9.3 (#3) | 8.4 (#18) |
| Spec score · Mac CRM | 9.2 (#4) | 8.3 (#21) |
| Spec score · Professional Services CRM Software | 9.2 (#5) | 8.4 (#21) |
| Spec score · Customer Relationship Management - Midmarket Software | 9.3 (#4) | 8.3 (#18) |
| Spec score · Customer Relationship Management - Small Business Software | 9.2 (#5) | 8.4 (#21) |
| Spec score · Small Business CRM | 9.2 (#6) | 8.4 (#19) |
| Spec score · CRM for small business | 9.2 (#8) | 8.8 (#14) |
| Customization | Entity Manager lets administrators create custom entities, fields and relationships through the interface without coding. | Configuration Studio lets administrators add fields, customize layouts and create modules without development. |
| Email sync | No | Yes |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Headquarters | Austin, Texas, USA | Stirling, Scotland, UK |
| Integrations | Official integrations cover Google, Outlook, Zoom, Stripe, Mailchimp, maps and supported VoIP providers; Zapier and Make can also connect it to other services. | SuiteCRM offers an open REST API and plugins for connecting with third-party applications. |
| Marketing | Web-to-lead, campaigns and target lists support lead capture and marketing outreach. | The Target Lists module supports data segmentation, campaigns and marketing task automation. |
| Marketing automation | Yes | Yes |
| Open source | Yes | Yes |
| Reporting | Reports support list, grid and joint-grid formats, charts, role access, exports, scheduled email delivery and dashboard display. | The Reports module generates reports from real-time data in any CRM module. |
| Visual sales pipeline | Yes | Yes |
Plans
EspoCRM
- Basic$15 a month
- Enterprise$25 a month
- Ultimate$69 a month
- Self-hosted CommunityFree
SuiteCRM
- Fully Managed Hosting£50 a month
- Self-ManagedPrice not published
- Quick Start£2,520 a month
- EnterprisePrice not published
- CommunityPrice not published
- Standard Support£1,200 a month
- SuiteASSURED£3,350 a year
- Community SupportFree
- Self-HostedFree
- Fully Managed Hosting — Starter£130 a month
In their own words
SuiteCRM
SuiteCRM is open-source customer relationship management software that brings sales, marketing, and service teams together around a 360-degree view of the business. Its tools support lead conversion, personalized quotes, and opportunity prioritization, while the Target Lists module handles segmentation, campaigns, and marketing task automation. Reports draw on real-time data from CRM modules, and configured workflows automate actions based on conditions. Case management supports correspondence, resolution tracking through workflows, and a self-service portal. Administrators can add fields, adjust layouts, and create modules in Configuration Studio without development. An open REST API and plugins connect with third-party applications. SuiteCRM can be self-hosted on an organization's own servers or cloud provider; the Fully Managed Hosting option includes hosting, security, updates, backups, and support for £50 a month, billed monthly or annually, with application support required. SuiteCRM lists a free plan and paid plans from £50/mo, plus a 30-day trial. Downloads include SuiteCRM 7.15 and 8.10 for installation on a user's server.