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SPECIFICTION
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SuiteCRM

suitecrm.com

From £50/mo Free plan Open source WebLinuxAPISelf-hosted
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Spec score 9.1 #19 of 244 in CRM Software

What it is

SuiteCRM is open-source customer relationship management software that brings sales, marketing, and service teams together around a 360-degree view of the business. Its tools support lead conversion, personalized quotes, and opportunity prioritization, while the Target Lists module handles segmentation, campaigns, and marketing task automation. Reports draw on real-time data from CRM modules, and configured workflows automate actions based on conditions. Case management supports correspondence, resolution tracking through workflows, and a self-service portal. Administrators can add fields, adjust layouts, and create modules in Configuration Studio without development. An open REST API and plugins connect with third-party applications. SuiteCRM can be self-hosted on an organization's own servers or cloud provider; the Fully Managed Hosting option includes hosting, security, updates, backups, and support for £50 a month, billed monthly or annually, with application support required. SuiteCRM lists a free plan and paid plans from £50/mo, plus a 30-day trial. Downloads include SuiteCRM 7.15 and 8.10 for installation on a user's server.

Spec sheet

Product
SuiteCRM is open-source CRM software that unifies sales, marketing and service teams with a 360-degree view of the business.Read 8 Oct 2026 · suitecrm.com
Free plan
YesRead 20 Sep 2026 · suitecrm.com
Integrations
SuiteCRM offers an open REST API and plugins for connecting with third-party applications.Read 8 Oct 2026 · suitecrm.com
Security
SuiteCRM Ltd says it uses physical, electronic and administrative safeguards to protect personal information from loss, misuse and unauthorized access.Read 8 Oct 2026 · suitecrm.com
Compliance
The hosted service page states that SuiteCRM Ltd is ISO9001 and ISO27001 accredited, regularly audited by an external third party, and complies with UK GDPR.Read 8 Oct 2026 · suitecrm.com
Support
SuiteCRM Ltd offers consulting, development, migration and support projects for organizations worldwide.Read 8 Oct 2026 · suitecrm.com
Headquarters
Stirling, Scotland, UKRead 28 Sep 2026 · suitecrm.com
Customer service
Case management supports correspondence, workflow-based resolution tracking and a self-service portal.Read 8 Oct 2026 · suitecrm.com
Customization
Configuration Studio lets administrators add fields, customize layouts and create modules without development.Read 8 Oct 2026 · suitecrm.com
Downloads
The download page lists SuiteCRM 7.15 and SuiteCRM 8.10 for installation on a user's own server.Read 8 Oct 2026 · suitecrm.com
Email sync
YesRead 20 Sep 2026 · suitecrm.com
Free trial
YesRead 20 Sep 2026 · suitecrm.com
Managed hosting security
The hosted service includes 24/7 monitoring, TLS encryption in transit, automated backups and IP whitelisting.Read 8 Oct 2026 · suitecrm.com
Marketing
The Target Lists module supports data segmentation, campaigns and marketing task automation.Read 8 Oct 2026 · suitecrm.com
Marketing automation
YesRead 20 Sep 2026 · suitecrm.com
Notable limits
The Starter, Business and Premium hosting plans are described as shared hosting, with storage allowances of 5 GB, 40 GB and 120 GB respectively.Read 8 Oct 2026 · suitecrm.com
Open source
YesRead 20 Sep 2026 · suitecrm.com
Reporting
The Reports module generates reports from real-time data in any CRM module.Read 8 Oct 2026 · suitecrm.com
Sales
Sales automation tools support lead conversion, personalized quotes and prioritizing opportunities.Read 8 Oct 2026 · suitecrm.com
Visual sales pipeline
YesRead 20 Sep 2026 · suitecrm.com
Workflow
Workflows automate CRM actions based on conditions configured in the system.Read 8 Oct 2026 · suitecrm.com

Plans and prices

Fully Managed Hosting £50 a month Monthly or Annual subscription; application support is required Managed hosting, security, updates, backups, and support Read 20 Sep 2026 · suitecrm.com
Self-Managed Price not published Self-managed implementation · For organisations with in-house technical capability Read 20 Sep 2026 · suitecrm.com
Quick Start £2,520 a month One-time implementation fee; from £2,520 1 full day of training Read 20 Sep 2026 · suitecrm.com
Enterprise Price not published Bespoke development · Dedicated implementation team Read 20 Sep 2026 · suitecrm.com
Community Price not published Community forums · Knowledge base · Self-service troubleshooting guides Read 20 Sep 2026 · suitecrm.com
Standard Support £1,200 a month 10 Support Hours; additional hours available 10 support hours Read 20 Sep 2026 · suitecrm.com
SuiteASSURED £3,350 a year 10 care hours · warranty and legal protections · priority support Read 8 Oct 2026 · suitecrm.com
Community Support Free Community forums · documentation and knowledge base · self-service guides Read 8 Oct 2026 · suitecrm.com
Self-Hosted Free Free to download · infrastructure costs extra · self-managed Read 8 Oct 2026 · suitecrm.com
Fully Managed Hosting — Starter £130 a month Billed Annually (Excl. VAT) Recommended for up to 10 users · 5 GB storage · weekly backups Read 8 Oct 2026 · suitecrm.com
Fully Managed Hosting — Business £180 a month Billed Annually (Excl. VAT) Recommended for up to 50 users · 40 GB storage · daily backups Read 8 Oct 2026 · suitecrm.com
Fully Managed Hosting — Premium £280 a month Billed Annually (Excl. VAT) Recommended for up to 150 users · 120 GB storage · daily backups Read 8 Oct 2026 · suitecrm.com

Every SuiteCRM plan and price →

Strong points and limits

Strong points

  • Open REST API and third-party application plugins.
  • Configuration Studio supports changes without development.
  • Self-hosting allows infrastructure control.
  • Free plan is available.

Limits

  • Fully Managed Hosting requires application support.
  • Shared hosting storage ranges from 5 GB to 120 GB across listed tiers.
  • Managed hosting starts at £50 a month.

Who it suits

SuiteCRM suits organizations seeking an open-source CRM for sales, marketing, and service processes. Self-hosting is an option for teams that want infrastructure control; self-managed implementation is described for organizations with in-house technical capability.

Verdict

SuiteCRM offers CRM features spanning sales, marketing, reporting, workflows, and customer service, with self-hosted and managed routes. Organizations should weigh their infrastructure capability and the requirements attached to managed hosting.

Where Specifiction places it

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