Overview

Tenants, owners and staff can submit requests at any time with details and photos. Teams can assign work to a vendor or internal team, follow updates in one thread, close work orders and retain an activity log. Automatically linking each request to its property and unit gives managers useful context as work moves from intake to resolution.

The maintenance workspace provides visibility into requests, vendors, SLAs and property performance. That breadth is more compelling for managers coordinating across properties than for a single-property owner with occasional repairs. Platuni also supports recurring maintenance, inspections and asset history, extending the workflow beyond reactive requests.

Key features

Requests, assignments and tracking

Request intake is open to tenants, owners and staff, while teams can assign a vendor or internal team and track work through closure. The connected update thread reduces the need to follow a repair across separate conversations; the activity log preserves a record of resolved requests. Starter, however, only covers basic work orders, so teams needing internal tickets, assignments and SLA tracking need Growth.

Resident and property context

Residents can use the mobile and web app to request maintenance and access lease details. With requests tied to properties and units, managers can keep maintenance records in the context of the spaces they manage. The product also includes tenant and lease management, online rent collection and vendor management, making it relevant to property operations beyond repair dispatch.

Security and support

Platuni says it uses encryption at rest and in transit, firewalls, access controls, regular audits and penetration testing, with role-based data access. Support scales by tier: email on Starter, priority chat and email on Growth, and 24/7 engineering support on Enterprise. That makes the upper tier more suitable for teams that need round-the-clock engineering help; Starter users should expect email support.

Pricing

Platuni uses a freemium model, offers a free trial, and says onboarding can start with one property without a credit card. The tiers differ substantially in unit eligibility and workflow depth:

Starter: 0.00 USD per free, up to 1 unit, with maintenance requests, basic work orders and email support. This is a practical no-cost starting point for a very small operation, but the one-unit cap rules it out as a free option for most multi-unit portfolios.
Growth: 1.39 USD per month, minimum of 10 units, with maintenance requests, internal tickets, assignments, SLA tracking, API access and webhooks. It is the tier for teams that need structured work allocation and service-level oversight. The 10-unit minimum is a meaningful threshold for smaller landlords; the stated price is monthly, and no additional billing basis is given.
Enterprise: custom pricing, with facilities workflows, prioritized maintenance rules, technician dispatch workflows, custom integrations and 24/7 engineering support. It is aimed at operations that need more controlled dispatch and integrations, but requires a custom quote.

The main trade-off is straightforward: Starter has no price barrier but very limited capacity and workflow depth, while Growth unlocks the operational controls at a 10-unit minimum. Enterprise is for more involved facilities needs rather than a low-cost extension of Starter.

Platforms

Platuni Maintenance is available on web, iOS and Android, with API access also listed as a platform. Resident mobile access covers iOS and Android, and the resident experience includes a web app. Growth adds API access and webhooks; Enterprise offers custom integrations. No specific third-party maintenance integration partners are named.

Who it's for

Platuni is a good fit for property managers who need requests, vendors, work orders and property records in one workflow, particularly when recurring maintenance and inspections matter alongside repairs. Residents and service providers are also part of the intended workflow. A single-unit operator can start free, while teams with at least 10 units and a need for assignments or SLA tracking are better aligned with Growth. It is less suitable for a smaller multi-unit landlord who cannot meet Growth's minimum or for a team that needs a named integration partner.

Pros and cons

Pro: Requests automatically link to properties and units, preserving the context managers need to track and review work.
Pro: Intake, assignment, updates, closure and activity history cover the repair lifecycle rather than stopping at request collection.
Pro: The free Starter tier gives one unit access to requests and basic work orders without a credit card to begin onboarding.
Con: Starter's one-unit limit makes the free tier too narrow for most multi-unit portfolios.
Con: Growth requires at least 10 units, leaving smaller portfolios without the assignment and SLA features that distinguish it from Starter.
Con: Enterprise uses custom pricing, and no specific third-party maintenance integration partners are identified.

Alternatives

Consider FlowServIQ if unlimited work orders and preventive maintenance on a free plan matter more than Platuni's property-linked workflow; its free plan also includes a tenant request portal and asset tracking, but is limited to one team member. TaskEstate is another free option for a small portfolio: its free tier allows up to one property, one building and 25 units, with up to 20 resident requests per month, though it is web-only and capped at one user.

RealPage OneSite is a paid alternative with unit- and asset-type-based pricing. UpKeep is worth considering for teams looking for a paid maintenance product with unlimited work orders and locations; its Essential plan is 24.00 USD per month, billed at $24/user/mo. Visitt is another paid option. FMX offers personalized quotes based on users and features or custom workflows, with public K-12 pricing based on student enrollment. NetVendor is a paid alternative whose vendor enrollment fee typically ranges from $49 to $149 per property management company or contractor, if applicable. One by Lessen is another paid option.

For category comparisons, see Property Maintenance Software, Property Maintenance Management Software, Student Housing Software and Property Management Software.

Verdict

Platuni Maintenance is a strong choice for property managers who want requests, vendor work and property records connected, with a free way to begin on one unit. Its main limitation is the jump from that single-unit tier to Growth's 10-unit minimum for assignments and SLA tracking. Choose it when that threshold fits your portfolio and you value an integrated maintenance workflow; look elsewhere if you need those controls for fewer units or depend on a specific integration partner.

	EstateApp	Platuni Maintenance
Free plan	Yes	Yes
Free trial	Yes	Yes
Paid from	€1,490/mo	$1.39/mo
Open source	No	No
Platforms	Web	Android, api, iOS, Web
Free plan	No	Yes
Vendor management	Yes	Yes

EstateApp vs Platuni Maintenance

EstateApp

Platuni Maintenance