EvantoDesk vs Jitbit Helpdesk
EvantoDesk
evantodesk.comJitbit Helpdesk
jitbit.comSide by side
| Figure | EvantoDesk | Jitbit Helpdesk |
|---|---|---|
| Price from | — | $24/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 2 | 12 |
| Spec score · Help desk software | 8.3 (#32) | 9.1 (#9) |
| Free plan | No | No |
| Integrations | The maker names Basecamp and MailChimp as integrations; the support documentation also describes MailChimp list management. | Listed integrations include Jira, GitHub, GitLab, Bitbucket, Slack, Microsoft Teams, Zapier, Dropbox, Google Drive, OneDrive, Box, WhatsApp, WordPress, Power BI, Stripe, SurveyMonkey, Basecamp and ClickUp. |
| Knowledge base | The optional knowledge-base plug-in supports customer-facing help articles and can run on a mapped subdomain. | The product includes a searchable knowledge base and self-service portal where users can track their tickets. |
| Rating on Capterra | 5.0 out of 5 from 3 reviews | 4.5 out of 5 from 33 reviews |
| Rating on GetApp | 5.0 out of 5 from 3 reviews | 4.6 out of 5 from 33 reviews |
| Reporting | The product includes reports and data-analysis functions, including response and resolution metrics. | Reports cover response speed, resolution performance, ticket volumes, dashboards, customer satisfaction, technician statistics, audit logs and Kanban views. |
| SLA management | Users can create unlimited SLA policies with separate response and resolution targets. | Yes |
| What it does | EvantoDesk is cloud help-desk software for small and midsize businesses that centralizes customer email into tickets. | Jitbit Helpdesk is a web-based ticket system that turns email and web requests into support tickets. |
Plans
Jitbit Helpdesk
- Company$3,799, paid once
- SaaS$24 a month
- Freelancer$29 a month
- Startup$69 a month
- Company$129 a month
- Enterprise$249 a month
- Self-hosted AI add-on$999, paid once
- Self-hosted AI features add-on$999, paid once
- Small$2,199, paid once
- Self-hosted perpetual (10 agents)$2,490, paid once
In their own words
EvantoDesk
EvantoDesk has no write-up on Specifiction yet; its figures are above.
Jitbit Helpdesk
Jitbit Helpdesk turns support requests into trackable tickets for internal IT teams and customer service. It can monitor support mailboxes and organize incoming email as tickets, with categories, tags, merging, scheduled tickets, and multi-agent assignment. Customers can submit requests through a portal, live chat, website widget, or integrations such as WhatsApp. Automation rules can route or alert on tickets; AI can suggest knowledge-base articles, summarize tickets, draft replies, categorize requests, and search a website or knowledge base. The product is available as cloud-hosted SaaS or as self-hosted software for Windows, Linux, or Docker servers. Self-hosted customers can keep data on their own database servers. SaaS costs $24 a month and has a 21-day trial without a credit-card requirement. The self-hosted trial has no time limit, but some features are disabled. SaaS data is hosted on AWS in North Virginia, according to Jitbit; it also describes SSL connections and daily backups.