Everbridge Crisis Management vs ITOC360
Everbridge Crisis Management
everbridge.com
ITOC360
itoc360.comSide by side
| Figure | Everbridge Crisis Management | ITOC360 |
|---|---|---|
| Price from | — | $12/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Incident Management Software | 7.7 (#17) | 9.0 (#4) |
| Company history | Everbridge was founded in 2002 in the aftermath of the September 11 terrorist attacks. | The company says it registered the ITOC brand and launched human-assisted on-call services in 2019. |
| Founded | 2002 | 2019 |
| Headquarters | Vienna, Virginia, United States | Istanbul, Türkiye |
| Integrations | Everbridge IT Alerting supports self-service integrations, email ingestion, RESTful APIs, and out-of-the-box connectors for ITOM, ITIM, SIEM, ITSM, event correlation, service desk, and workload automation systems. | The integrations directory lists 59 native connectors across APM, automation, CI/CD, cloud, communication, logging, monitoring, observability, security and ticketing. |
| Purpose | Everbridge Crisis Management coordinates crisis response through a unified platform for command and control during unexpected scenarios. | ITOC360 is an incident orchestration platform that correlates alerts, routes them to engineers, escalates when needed, and tracks resolution. |
| Support | Everbridge technical support is available 24x7x365 by phone, email, and Support Center, with support cases submitted by email or portal targeted for triage within four hours. | The pricing page lists support response targets from under 72 hours on Free to under 2 hours, 24/7, on Premium. |
Plans
Everbridge Crisis Management
- CorePriced on request
- EnterprisePriced on request
- ProfessionalPriced on request
In their own words
Everbridge Crisis Management
Everbridge Crisis Management coordinates crisis response through a command-and-control platform for unexpected scenarios. Integrated with Everbridge's High Velocity Critical Event Management platform, it supports business continuity, disaster recovery, situational awareness and emergency communication. Teams can mobilize response plans before, during and after a crisis, assigning tasks to individuals, groups or functions. Dedicated event dashboards and situation reports help senior management monitor response and recovery progress. Automated workflows can monitor threats and execute plans without team oversight. Everbridge says its risk intelligence draws on thousands of data sources and a team of more than 80 analysts. The platform supports escalation policies, post-incident reviews, audit logs, SMS, voice call, email, desktop and mobile app alerts, plus two-way messaging. Everbridge 360 apps are available for Windows and macOS desktops and Android and iOS devices. Support is available around the clock by phone, email and Support Center; cases submitted by email or portal are targeted for triage within four hours. Pricing is on request, and there is no free plan. The REST API is a premium feature unavailable with some bundles.
ITOC360
ITOC360 is an incident orchestration platform that correlates alerts, sends them to the right engineers, escalates them when needed, and tracks incidents through resolution. Its machine-learning alert grouping uses labels, resources, and timestamps to combine related notifications. Teams can set timezone-aware on-call rotations, holiday overrides, and backup schedules, then notify responders by voice call, SMS, push alert, Slack, Microsoft Teams, email, or custom webhook. Responders can acknowledge, escalate, reassign, or resolve incidents in chat, with activity collected in a timeline, or handle alerts from the iOS and Android apps. The integrations directory lists 59 options, including Prometheus, Datadog, Jira, and ServiceNow. Schedules, escalation policies, integrations, and routing rules can be imported from Opsgenie or PagerDuty exports with migration assistance. A free plan is available; paid plans start at $12/user/mo. Free includes one user, 50 SMS and five voice calls monthly, one monitoring source, and seven-day data retention. Premium includes a written 99.99% uptime SLA.