Evoriqa SMS AI Chatbot vs Newo

Evoriqa SMS AI Chatbot brings an AI support agent to inbound text conversations. It can answer texts, capture lead details, book appointments against connected Cal.com or Calendly availability, and hand a conversation to a teammate with context. Threads appear in Evoriqa’s unified inbox alongside its other channels. In shadow mode, a teammate can review and send AI-drafted replies before they reach customers. The agent can use a crawled website, uploaded PDFs or DOCX files, pasted text and FAQs as knowledge; Evoriqa says answers include source traceability. Listed actions also include creating tickets, looking up orders and calling APIs, with action runs logged. SMS replies are plain text, and long messages may split into multiple carrier-billed segments. Customers who text STOP are unsubscribed; the business is responsible for maintaining opt-in records. The service is available through web and API, as part of a platform that connects SMS with channels such as email, phone and messaging apps. A free plan is available with monthly limits; Starter costs $29 a month or $279/yr billed annually.

Newo is a voice AI agent for business calls that can complete actions such as bookings and routing in existing systems. Its SMS agent uses the same agent and conversation history as the phone line, replies by text and can book the next step in a scheduler. Newo combines records across phone, text and email so conversations continue with prior context. Follow-up sequences can run across channels and stop when the customer replies. Each agent can use a knowledge base built from a business website and added materials. The integrations page lists 29 options, including Open Dental, Dentrix, Square, Housecall Pro, Calendly, GoHighLevel, WhatsApp and Instagram. Newo says it supports 15+ languages and can switch languages mid-conversation. Listed capabilities include AI responses, two-way SMS, workflow building and API access. Pay As You Go costs nothing with 50 units once per account. AI Receptionist costs $299 a month for 200 units monthly and one agent at one location.