Exotel Business Phone System vs Nextiva
Exotel Business Phone System
exotel.comNextiva
nextiva.comSide by side
| Figure | Exotel Business Phone System | Nextiva |
|---|---|---|
| Price from | ₹9,999/mo | $15/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 8 |
| Spec score · Business Phone Systems | 8.5 (#43) | 9.3 (#2) |
| Spec score · Cloud Telephony Solutions | 8.7 (#8) | 8.9 (#5) |
| Auto attendant | Yes | Yes |
| Call routing | custom | Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app. |
| Desktop and mobile apps | Yes | Yes |
| Headquarters | Bengaluru, Karnataka, India | Scottsdale, Arizona, United States |
| Integrations | Documented integrations include Zoho Desk, Zoho CRM, Freshdesk, HubSpot, Salesforce, CleverTap, WebEngage, MoEngage, and Shopify Verification. | Nextiva lists integrations for Salesforce, HubSpot, Microsoft Teams, Microsoft Dynamics, Google Calendar, Outlook, Zendesk, Shopify, ServiceNow, NetSuite, Square, Zoho and many other systems. |
| Security | Exotel’s pricing page says its security measures include voice log encryption, ISO 27001:2013, PCI DSS, and data access controls. | Nextiva says its data centers are independently audited and calls are encrypted with TLS and SRTP; it lists SOC 2, PCI-DSS, HIPAA with signed BAAs, GDPR, and HITRUST. |
| Support | Exotel’s business phone system integration documentation directs customers to Dashboard chat or WhatsApp at 08088919888 for integration help. | The cloud phone system pricing page says all plans include 24/7 customer support. |
| Voicemail transcription | No | Yes |
Plans
Exotel Business Phone System
- Dabbler₹9,999 a month
- Believer₹19,999 a month
- Influencer₹49,499 a month
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Exotel Business Phone System
Exotel Business Phone System has no write-up on Specifiction yet; its figures are above.
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.