Exotel Business Phone System vs Zoom Phone
Exotel Business Phone System
exotel.com
Zoom Phone
zoom.comSide by side
| Figure | Exotel Business Phone System | Zoom Phone |
|---|---|---|
| Price from | ₹9,999/mo | $1.33/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 9 |
| Spec score · Business Phone Systems | 8.5 (#43) | 9.1 (#9) |
| Spec score · Cloud Telephony Solutions | 8.7 (#8) | 8.2 (#14) |
| Auto attendant | Yes | Yes |
| Call routing | custom | custom |
| Desktop and mobile apps | Yes | Yes |
| Founded | 2011 | 2011 |
| Free plan | No | No |
| Integrations | Documented integrations include Zoho Desk, Zoho CRM, Freshdesk, HubSpot, Salesforce, CleverTap, WebEngage, MoEngage, and Shopify Verification. | Zoom Phone lists integrations with Salesforce, Slack, Contact Center, Microsoft, and Google. |
| Support | Exotel’s business phone system integration documentation directs customers to Dashboard chat or WhatsApp at 08088919888 for integration help. | Zoom Phone plans include 24x7 live chat and phone support. |
| Voicemail transcription | No | Yes |
Plans
Exotel Business Phone System
- Dabbler₹9,999 a month
- Believer₹19,999 a month
- Influencer₹49,499 a month
Zoom Phone
- Metered calling$10 a month
- Unlimited North America$15 a month
- Pro Global Select$20 a month
- US & CA Unlimited$16 a year
- US & CA Unlimited$18 a month
- Pro Plus$20.50 a year
- Pro Plus$24 a month
- Business Plus$24.50 a year
- Business Plus$29 a month
In their own words
Exotel Business Phone System
Exotel Business Phone System has no write-up on Specifiction yet; its figures are above.
Zoom Phone
Zoom Phone is a cloud VoIP phone system for making and receiving calls over broadband internet. Its connected communications offering supports calls, video, chat, SMS and fax, with desktop and mobile apps. Call management includes auto attendants, IVR, call queues, business-hours routing, recording and voicemail transcription. Plans include post-call summaries, voicemail prioritization and task extraction. You can port existing numbers or purchase new ones; a domestic number is included. Zoom lists integrations with Salesforce, Slack, Contact Center, Microsoft and Google, and APIs for adding phone capabilities to custom applications. Global PSTN coverage is listed in 49+ countries, with an option to bring your own carrier. Zoom states 99.999% uptime and lists E911 and failover options through Zoom Phone Local Survivability. Plan details list 256-bit authentication and media encryption support, FedRAMP Moderate compliance, and 24x7 live chat and phone support. Pricing starts at $10 per user per month for Metered calling. There is no free plan, though a free trial is available.